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IT Support Specialist

4 months ago

Columbia, United States Frequentis USA, Inc. Full time

IT User Support Specialist

**Company Background**: Frequentis USA Inc. is dedicated to creating a safer world. With over 75 years of experience, Frequentis understands controllers in safety critical situations encounter new challenges daily. Our mission is to develop and market highly reliable, optimized, custom-tailored, and user centric communication and information systems for mission critical solutions. As an industry leader in voice communication data information systems, we create a safer world through integration, digitalization, and automation while maintaining world class safety standards. We proudly serve many U.S. government agencies including the FAA, DoD, and NASA. Safety as our number one priority pushes us to constantly learn about the ever-changing needs in safety critical environments to deliver innovative solutions.

**Major Functional Areas and Description of Duties**:
Core duties and responsibilities include the following. Other duties may be assigned.

**Onsite Support**

Ø Provide on-premises user support for hardware (notebooks, monitors, printer, scanner, network), software and connectivity issues.

Ø Image and deploy laptops for new hires and hardware refreshes.

Ø Troubleshoot network connectivity issues.

Ø Tracking of IT equipment using company’s service ticketing tool ITSM, ensuring fixed asset process for IT equipment is met.

Ø Tracking of IT service tickets using company’s service ticketing tool ITSM,

Ø Assist with on-premises physical security system.

**2nd Level Support**

Ø Support of our 3rd level in assigning authorizations and working on various servers, both under Windows and Linux.

Ø Administering projects in Jama, Jira, and vCenter.

Ø Proactively make suggestions for improvements to our internal processes and the efficient handling of tickets and the optimization of systems.

**Qualifications**:
Ø Bachelor’s Degree in an applicable discipline or equivalent

Ø Preferred knowledge of Linux, Windows Client & Server, SCCM, vCenter, Exchange and other Microsoft products.

Ø Analytical thinking and a structured approach to quickly isolate errors.

Ø Excellent customer service and inter-personal communication skills

Ø You enjoy new technologies regarding scripting languages, networks, firewalls and have a high willingness to learn.

Ø Ability to learn new skills quickly.

Ø Problem analysis and solving skills.

Ø Must be a current US Citizen or US Permanent Resident

Pay: $65,000.00 - $75,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 5 years

Schedule:

- 8 hour shift

**Experience**:

- IT support: 5 years (required)

Ability to Commute:

- Columbia, MD 21046 (required)

Ability to Relocate:

- Columbia, MD 21046: Relocate before starting work (required)

Work Location: In person