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Director of Engineering
4 months ago
***: _The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. _
The Director of Engineering directs all aspects of Engineering operations including emergency programs, energy management, asset protection, preventive maintenance and repairs to equipment, structures and grounds. Directs Engineering’s accounting/budgeting, asset protection, inventory control and human resources. The Director of Engineering directs all operations in alignment with the direction of the General Manager, Company, brand standards and local, state and national regulations. Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations. Recommends the Engineering budget, business plan, capital expenditures and manages within approved plans and objectives.
The position directly manages the Engineering management staff, indirectly manages all Engineering associates and ensures constant emergency readiness. Effectively articulates Company goals to the Engineering team. Demonstrates commitment to those goals through work ethic, integrity, and respect for the Company and associates. Unites associates in a common commitment to achieve and exceed those goals. Works closely with management throughout the hotel and the Company. Impresses guests with quality and timely service in a pleasant and friendly manner.
**ESSENTIAL FUNCTIONS**: _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- **Guest Satisfaction** - Direct and ensure Engineering standards and procedures are followed. Direct Engineering staff schedules to ensure adequate coverage while managing the department budget. Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction. Regularly review service scores to identify areas needing improvement and implement appropriate changes. Ensure the Engineering staff regularly adheres to all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and the city to assist guests as appropriate.
- **Human Resources** - In conjunction with the Human Resources department, direct recruiting, hiring, training, development and retention of a motivated and efficient Engineering staff. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, and blood-borne pathogen. Coach, counsel, resolve conflicts, discipline and terminate as appropriate through fair treatment, and in compliance with Company policies and procedures. Conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines. Ensure all policies and procedures are followed. Insist on a work environment that is free from harassment. Promote the hotel as an employer of choice in the community.
- **Profitability **- Develop, recommend, implement and manage the Engineering annual budget, business plan, and objectives to meet/exceed expectations. Ensure energy management, maintenance and labor costs are within budgeted guidelines. Review vendors and products to ensure procurement of top quality products at minimum prices. If necessary, develop action steps to correct any expense problems. Develop and direct asset improvements to capture more guests and a larger share of the local market. Negotiate maintenance contracts for the hotel, the grounds and equipment in compliance with Company policies and standards. Coordinate repairs, replacements and renovations by appropriately defining the project scope and cost, bidding and oversight of suppliers and contractors to ensure quality work/products for mínimal cost. Investigate new and improved equipment, techniques and service methods. Submit recommendations for changes and improvements to the General Manager.
- **Life Safety/Risk Management **- Direct all emergency programs including equipment maintenance and inspections, staff training, practice drills, accurate recordkeeping and compliance with all policies, procedures, codes and regulations. Direct and promote an accident prevention program to minimize liabilities and related expenses. Ensure appropriate sanitary, safety, security and emergency procedures are in place, followed and comply with policies, standards and regulations. Ensure the staff is proficient in sanitary, safety, security and emergency procedures. Notify the General Manager of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability. Make recommendations to the General Manager on additional safeguards as appropriate. Practice safe work habits.
- **Asset Managemen**t - Walk the property daily to identify issues and to speak with and listen to associates.
