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Associate Director of Admissions, Operations
4 months ago
**Job Description**:
**Admissions Operations (45%)**
- Provide supervision and leadership to the operations team, delegating work, providing support and training, and ensuring adherence to policies and goals.
- Collaborate with stakeholders to develop and implement innovative enhancements to admissions processing, exceeding existing team and unit goals.
- Coordinate planning and execution of annual and ongoing training for internal and external audiences, empowering teams to meet established goals.
- Develop and maintain queries to assist with day-to-day operations and data integrity, ensuring accurate documentation and training resources for staff.
**CRM** Software Systems Management (40%)**
- Coordinate all Slate system upgrades, testing, and troubleshooting, ensuring optimal performance and functionality.
- Collaborate with admissions leadership to assess business requirements and suggest system enhancements to support admissions goals and initiatives.
- Provide technical and strategic support to admissions team members and stakeholders, optimizing the use of Slate tools and other admissions technology.
- Evaluate new technology proposals, consider costs and benefits, and make data-informed recommendations to support decision-making.
- Serve as the admissions contact for software vendors and IT staff, managing the implementation, development, and maintenance of admissions and recruitment technologies.
- Assist with the creation and organization of key documents and data workflows for Slate and other enrollment management software.
**Other Responsibilities (15%)**
- Maintain membership in professional associations and listservs and proactively seek professional development opportunities to grow and advance industry/community support resources.
- Support strategic enrollment management planning efforts and respond to ad hoc data requests from external stakeholders.
- Train admissions staff and campus partners on recruitment and admission systems technology functionality.
- Support strategic enrollment management planning efforts and respond to ad hoc data requests from external stakeholders.
- Train admissions staff and campus partners on recruitment and admission systems technology functionality.
- Other duties as assigned.
Minimum Qualifications
Bachelor’s degree. Five years of experience in Admissions. Previous supervisory experience.
Preferred Qualifications
Master’s degree preferred
Knowledge, Skills and Abilities
- Proven experience in CRM administration, preferably with Technolutions Slate or a similar system.
- Strong leadership abilities, with a track record of successfully managing admissions operations and leading teams.
- Technical proficiency in CRM systems, database management, and data analysis.
- Strategic mindset with the ability to translate organizational goals into actionable plans and initiatives.
- Excellent communication, interpersonal, and problem-solving skills.
- Knowledge of admissions policies, regulations, and best practices in higher education.
Additional Applicant Information Physical Requirement/ Demands
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
Work Environment
Office and conference room settings.
