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Application Analyst Ii

4 months ago

Sugar Land, United States HCA Houston Healthcare Full time

**Introduction**:
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family Jump-start your career as an Application Analyst II today with HCA Houston Healthcare.

**Benefits**:
HCA Houston Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long
- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

**_ Note: Eligibility for benefits may vary by location._**

**Job Summary and Qualifications**:
GENERAL RESPONSIBILITIES
- Knows and applies the fundamental concepts and principles gained through experience to solve a range of problems
- Participates in on call rotation and/or after hours support as needed
- Proactively leads and conducts facility rounding to ensure support needs are met, interactions documented, and issues escalated as needed.
- Adheres to service management operational policies and best practices, contributing to enterprise and IT service management goals.
- Promotes system security and patient confidentiality and helps ensure compliance
- Adheres to Code of Conduct and Mission & Value Statement
- Participate in special projects as needed and performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:
Required:

- Works independently with general supervision.
- Acts as a resource for colleagues with less experience
- Demonstrated ability to establish and build strong relationships across a broad range of personality types
- Demonstrated ability to communicate effectively with leaders, customers, clinicians, and colleagues verbally and in writing
- Advanced leadership and excellent teaching abilities
- Demonstrated advanced computer skills
- Understanding of reporting tools functionality and capabilities
- Must have transportation to assigned work locations

Preferred:

- Customer service orientation and/or training

EDUCATION:

- Associate's Degree
- Bachelor’s Degree Preferred

EXPERIENCE:

- One+ years of general work experience (IT or healthcare experience preferred).

CERTIFICATE/LICENSE: Valid state driver’s license and proof of auto insurance, if applicable.

PHYSICAL DEMANDS/WORKING CONDITIONS (Specific statements of physical effort required and description of work environment; e.g., prolonged sitting at CRT., required travel %) Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone will be required.

OSHA CATEGORY: The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potential