Current jobs related to Bilingual Customer Service Representative - New York - Maximus Services, LLC
-
Bilingual Customer Service Representative
1 month ago
New York, United States Opulence Inc. Full time $38,000 - $50,000Job DescriptionJob DescriptionThe Bilingual Customer Service Representative will report to the Key Account Manager. The primary responsibility is to support our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments. As the Bilingual Customer...
-
Customer Service Representative
2 weeks ago
New York, New York, United States Customer Service Open House Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Customer Service Open House. As a Counter Service Associate, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Take food orders and serve food over the...
-
Bilingual Customer Service Representative
1 week ago
New York, New York, United States Demo - Maximus Full timeAbout the RoleWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Demo - Maximus. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving their issues in a timely and professional manner.Key...
-
Bilingual Customer Service Representative
1 week ago
New York, New York, United States Assurant Full timeAbout AssurantAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. We partner with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience.Job SummaryWe are seeking a highly skilled and bilingual Customer Service Representative to join our team....
-
Bilingual Customer Service Representative
3 weeks ago
New York, New York, United States Taylor Corporation Full timeAbout Taylor CorporationWe are a dynamic and forward-thinking company dedicated to providing exceptional customer experiences. Our commitment to growth and stability has made us a leader in our industry.Position Available: Bilingual Customer Service Center RepresentativeYour Role:Provide top-notch customer support through various communication channelsEngage...
-
Customer Service Representative
1 week ago
New York, New York, United States Omni Interactions Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Omni Interactions. As a Bilingual English Customer Support Specialist, you will be responsible for providing exceptional customer service to our ride-sharing clients over the phone.Key Responsibilities:Provide timely and effective customer...
-
Bilingual Customer Service Representative
1 week ago
New York, New York, United States Fund for Public Health in New York Full timeJob SummaryThe Fund for Public Health in New York City is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our Groceries to Go program, you will be responsible for providing exceptional customer service to New Yorkers, ensuring seamless program enrollment, and promoting healthy eating habits.Key...
-
Bilingual Customer Service Representative
3 weeks ago
New York, New York, United States VNS Health Full timePosition Overview:As a Bilingual Customer Service Representative specializing in Chinese, you will provide exceptional support to our clients through various communication channels. Your role is crucial in ensuring that consumer needs are met with efficiency and courtesy.Key Responsibilities:1. Deliver outstanding customer service through multiple platforms...
-
Bilingual Customer Service Representative
3 weeks ago
New York, New York, United States VNS Health Full timePosition OverviewAs a Bilingual Customer Service Representative, you will provide exceptional support to our consumers through various communication channels, including chat, phone calls, and email. Your role is crucial in understanding consumer needs and ensuring they receive timely and appropriate assistance.Key Responsibilities1. Deliver efficient and...
-
Customer Service Representative
7 days ago
New York, New York, United States VNS Health Full time{"title": "Customer Service Representative", "subtitle": "Provide exceptional customer service in a dynamic contact center environment.", "content": "At VNS Health, we are committed to delivering high-quality patient-centered care in the home and community. As a Customer Service Representative, you will play a critical role in ensuring that our consumers...
-
Bilingual Customer Service Representative
6 days ago
New Orleans, Louisiana, United States Strategic Staffing Solutions Full timeJob Title: Bilingual Customer Service RepresentativeJob Summary:We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Strategic Staffing Solutions. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to clients in a fast-paced and dynamic environment.Key...
-
Bilingual Customer Service Representative
2 weeks ago
New Brunswick, New Jersey, United States PeopleShare Full time**Job Summary**We are seeking a highly skilled Bilingual Customer Service Representative to join our team at PeopleShare. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.Key Responsibilities:Assist patients in applying for medical assistance and other hospital programs as...
-
New Brunswick, New Jersey, United States PeopleShare Full time{"Job Title": "Bilingual Medical Customer Service Representative", "Job Details": "Job SummaryWe are seeking a highly skilled Bilingual Medical Customer Service Representative to join our team at PeopleShare. As a Bilingual Medical Customer Service Representative, you will be responsible for assisting patients in applying for Medical Assistance and other...
-
Customer Service Representative
2 weeks ago
York, Pennsylvania, United States rabbittransit Full timeJob OverviewWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at rabbittransit. As a key member of our customer service department, you will play a vital role in providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Answer...
-
Bilingual Customer Service Representative
1 hour ago
New York, New York, United States Assurant Full timeAbout the RoleWe are seeking a highly skilled and bilingual Customer Care Specialist to join our team at Assurant. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their issues, and exceeding their expectations.Key ResponsibilitiesHandle in-bound calls from customers,...
-
New Brunswick, New Jersey, United States PeopleShare Inc Full timeJob DetailsWe are seeking a highly skilled Bilingual Medical Customer Service Representative to join our team at PeopleShare Inc. This is a temp to hire opportunity with a leading staffing agency in the region.Job ResponsibilitiesAssist patients in applying for medical assistance and other hospital programs as needed.Interview patients in a hospital or...
-
Bronx, New York, United States Spring Bank Full timeAbout the RoleWe are seeking a highly skilled and bilingual customer service professional to join our team at Spring Bank. As a Bilingual Banking Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, promoting our banking products, and ensuring that our customers receive the highest level of...
-
New Brunswick, New Jersey, United States PeopleShare Full timeJob DetailsJob Title: Bilingual Medical Customer Service RepresentativeLocation: New Jersey and PennsylvaniaJob Type: Temporary to PermanentPay Rate: $20 per hourSchedule: Monday to Friday, 8:00am to 4:30pmJob ResponsibilitiesWe are seeking a highly skilled Bilingual Medical Customer Service Representative to join our team at PeopleShare. As a key member of...
-
Bilingual Customer Service Representative
2 weeks ago
New Braunfels, Texas, United States TaskUs Full timeAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including technology, finance, and...
-
Customer Service Representative
4 days ago
New York, New York, United States VNS Health Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at VNS Health. As a key member of our contact center, you will provide exceptional customer service to our consumers and internal staff, ensuring timely and effective resolution of inquiries and issues.Key ResponsibilitiesProvide efficient and courteous customer...
Bilingual Customer Service Representative
4 months ago
**Description & Requirements**
If you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring **Bilingual (Arabic)** **Customer Service Representatives** for our Call Center in New York, NY. We are looking for individuals who are passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. These are positions with growth opportunity in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you
- **Please note this position is located on site in our New York City office (77 Water Street, New York, NY). This is not a remote position.**
Maximus has partnered with the New York State Department of Health to establish the **New York Independent Assessor Program (NYIAP) **for New York State Medicaid consumers who want to receive personal care services or community-based long-term services and supports. NYIAP Nurse Assessors conduct conflict-free assessments of these individuals using the Community Health Assessment tool to determine whether they qualify for these services. Independent Practitioners Physicians, Nurse Practitioners, and Physician Assistants conduct clinical appointments to determine if the individual is medically stable to receive services in the community. The information collected from the assessment and clinical appointment is used by local Departments of Social Services, Medicaid Managed Care Organizations, and Managed Long Term Care plans to develop the individual's plan of care and make determinations regarding the services the individual may receive.
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
- Respond to enrollment service calls
- Provide responses to inquiries and mails information in response to request
- Refer callers in the event of problems or concerns
- Educate clients on managed care
- Assess client's health care needs and assists clients in choosing a health plan
Minimum Requirements
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Prior work experience in customer service, data entry and/or processing
- Effective communication skills and ability to follow directions
- Ability to interact courteously and effectively with a variety of people
- Ability to handle pressure and perform multiple tasks
- Must read, write, and speak **Arabic **in addition to English
EEO Statement
