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Customer Service Representative
4 months ago
**Work Schedule**:
- **Friday**: In-office 11am-7pm
- **Saturday**: In-office 7am-6pm
- **Sunday**: Work from home 10am-6pm
**Key Responsibilities**:
- **Phone Support**: Answer incoming calls promptly and professionally, classify calls, return calls to customers, and follow up on missing leads.
- **Appointment Booking**: Assist customers in scheduling appointments with technicians.
- **Lead Response**: Respond to leads from marketing campaigns and ensure timely follow-up.
- **Chat Support**: Respond to customer inquiries via our website and marketing chat platforms.
- **Customer Interaction**: Provide information about services, address customer inquiries, and ensure a high level of customer satisfaction through excellent service.
- **Record Keeping**: Maintain accurate records of customer interactions, appointments, and follow-ups.
**Qualifications**:
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Ability to multitask and manage time effectively.
- Detail-oriented with strong organizational skills.
- Friendly and approachable demeanor.
- Comfortable with technology and using scheduling and CRM software.
- Reliable and punctual with a strong work ethic.
**Work Environment**:
- **Friday and Saturday**: In-office environment with a professional setting.
- **Sunday**: Remote work from home, requiring a quiet and dedicated workspace.
**Compensation**:
- Competitive hourly wage.
- Opportunity for additional hours during peak times.
**Job Type**: Part-time
Pay: $18.00 - $21.00 per hour
Expected hours: 27 per week
**Benefits**:
- On-the-job training
Experience level:
- 1 year
Weekly day range:
- Every weekend
Work setting:
- Call center
- Hybrid work
- Office
Ability to Commute:
- Round Rock, TX 78664 (preferred)
Ability to Relocate:
- Round Rock, TX 78664: Relocate before starting work (required)
Work Location: Hybrid remote in Round Rock, TX 78664