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Student Success Guide
5 months ago
Posting Summary**Working Title**
- Student Success Guide**Role Title**
- Education Support Spec II**Role Code**
- 29143-FP**FLSA**
- Exempt**Pay Band**
- 03**Position Number**
- 28000665**Agency**
- Northern VA Community College**Division**
- NV280-Provost Annandale**Work Location**
- Fairfax County - 059**Hiring Range**
- $50,000-$60,000**Emergency/Essential Personnel**
- No**EEO Category**
- B-Professional**Full Time or Part Time**
- Full Time- No**Does this position have a bilingual or multilingual skill requirement or preference?**
**Work Schedule**
- 8:30 am to 5:00 pm with occasional evenings and weekends. Hours will be flexed if there are evening or weekend duties.**Sensitive Position**
- No**General Description**:
The Student Success Guide connects students on a NOVA campus with academic and nonacademic programs and services that meet their needs. The primary function of the Concierge will be to raise student awareness of support services, acting as a friendly and accessible conduit to those services. The broader aim of the Student Success Guide is to support student retention and enhance their sense of belonging at NOVA, aligning with the Retention metric in NOVA’s strategic plan. The Student Success Guide serves a diverse community of students in a manner that is welcoming, approachable, and respectful.
**Duties and Tasks**:
- Visible presence for direct student contact on the assigned campus for the majority of the work week (30 hours minimum a week)
- Serve as the campus point of contact for the Financial Stability and Advocacy Centers/Single
- Stop
- Respond to student requests for assistance in a timely manner according to protocols
- Develop, collect and/or distribute resource materials for students to assist them with understanding the available services and connecting with them
- Regularly attend collegewide EMSS and Campus Student Success meetings, trainings, and updates relevant to the position
- Work collaboratively with other units on campus to promote broad knowledge of available services among faculty and staff
- Oversee the work of assigned NOVA Corps interns
- Track student contacts, referrals, and, where possible, outcomes
- Conduct information sessions to inform faculty and staff about available services for students
- Assist as needed at recruitment events and during peak registration periods, with an emphasis on raising awareness of services for both new and returning students.
- Committed to fostering student success
**Special Assignments**
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
**KSA's/Required Qualifications**
**KSA’s Qualifications**:
- Ability to acquire and retain extensive knowledge of NOVA programs and support services, as well as services available in the community
- Friendly, approachable and outgoing; relatable to students of all backgrounds
- Superior relationship-building skills with internal and external stakeholders
- Ability to respond quickly to student requests and to track outcomes
- Skilled at serving a diverse community of students in need in a manner that conveys caring and respect
- Knowledge of student retention strategies and initiatives.
- Knowledge of and belief in the mission of a comprehensive community college, particularly as it relates to student support services.
- Ability to develop, collect, interpret, analyze and manage data.
- Ability to promote collaboration and teamwork in a student-centered environment.
- Ability to solve problems using strong analytical and critical thinking skills.
- Ability to multi-task in a fast-paced student environment.
**Minimum Requirements**:
- Experience in an educational setting
- Experience in customer service
- Experience in workshop and/or event planning
- Experience working collaboratively with a variety of support services
- Experience in Microsoft Office
**Additional Considerations**
**Additional Considerations**:
- Experience in higher education, college student life, college-level student services, and/or non-profit services
- Experience in using social media to promote awareness of products or services
**Operation of a State Vehicle**
- No**Supervises Employees**
- Yes**Required Travel**
- n/a- Posting Detail Information**Posting Number**
- CLS_2920P**Recruitment Type**
- General Public - G**Position End Date (if temporary)**
**Job Open Date**
- 03/29/2024**Job Close Date**
- 05/13/2024**Open Until Filled**
- No**Agency Website**-
**Contact Name**
**Phone Number**
**Special Instructions to Applicants**-
**Additional Information**
- Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as
