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Mental Health Program Coordinator

4 months ago

Glendale, United States International Rescue Committee Full time

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

**Job Overview**:
The IRC is establishing an initiative to improve the adjustment and resilience of victims of crime, survivors of torture and people forcibly displaced from their home country and new to the community. The Mental Health Program Coordinator will serve three main functions:

- Provide specialized and intensive support as needed to IRC clients who may be experiencing a mental health or safety concern
- Build the capacity of internal and external stakeholders as it relates to supporting the mental health, adjustment, and resilience of newly arrived refugees
- Coordinate referrals and services and advocate for access to quality care that is culturally responsive and linguistically appropriate.

**Major Responsibilities**:

- Serve as the point person for the office in implementation of crisis and non-crisis pathway interventions for clients experiencing behavioral health concerns, interpersonal violence, substance use disorders and other related mental health issues. The activities may include screening, triage, psychoeducation, safety planning, referrals, care coordination and accompanying clients to their appointments.
- Facilitate or co-facilitate workshops or support groups to support the mental health, adjustment, and resilience of IRC clients. At least 1 each quarter.
- Ensure follow-up care for clients of concern and track clinical outcomes with clients who are receiving mental health services in the community by completing quarterly screening, assessment and/or client satisfaction surveys.
- Work with the local office and IRC national leadership to develop or refine mental health and crisis related protocols
- As needed support or provide intake and assessment to individuals and families
- Provide training and guidance to IRC staff on behavioral health and trauma-informed practice
- Enhance and sustain partnerships with community mental health agencies to expand available resources to clients
- Conduct the Safety and Wellness screenings with clients to determine program eligibility and level of needs.
- Participate in recruitment, onboarding process and retention of S&W interns and volunteers; supervise S&W interns when appropriate.
- Document activities through case noting and data entry
- Monitor program activity and quality through oversight and support related to case documentation
- Evaluate effectiveness of program related to client progress and individual service plan objectives
- Monitor data quality and track program data
- Generate accurate and timely reports
- Complete established training and participate in weekly consultation.
- Follow all policies, procedures, and protocols of the agency
- Other duties as assigned

**Key Working Relationships**:
**Position Reports to**: Clinical Manager

**Position directly supervises**: Safety & Wellness Interns

**Other Internal and/or external contacts**:Mental Health Technical Adviser, Evidence-based intervention trainers, mental health providers and systems

**Job Requirements**:
**Language Skills**:

- Fluency in English
- Bilingual in another language desired but not required

**Work Experience**:

- Two years of progressively responsible experience in the mental health/social services sector preferred.
- One year of progressively responsible experience in refugee services preferred.

**Education**:

- Masters’ degree with a focus on mental health or social services -preferred.
- Bachelor’s degree in social work or related field required.

**Demonstrated Skills and Competencies**:

- Experience in assessing and responding to mental health concerns including suicidal ideation and substance abuse
- Experience in assessing and responding to safety concerns including those related to abuse, neglect, exploitation, and other issues related to interpersonal violence
- Case management experience in a social services environment strongly preferred, ideally with refugees, asylum seekers, and highly traumatized populations
- Experience in providing training, coaching, and/or supervision
- Knowledge of the mental health and social service system in the geographic area
- Experience working with refugees and immigrants strongly preferred; lived experience as a refug