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Front Office Patient Concierge

4 months ago

Newport Beach, United States Pacific Center Plastic Surgery and BioSpa Full time

We are a pristine Cosmetic Surgery & Medical Spa in Newport Beach, California, looking for a full-time Patient Concierge with amazing communication and customer service skills.

We are searching for an upbeat, well-organized, motivated team player to act as a Full-time Receptionist/Concierge. You will be the first point of contact with the patient so it is important that you convey professionalism, commitment to excellence, and world-class service.

**Why work at this company?**
We are a nationally recognized Plastic Surgery practice with an award-winning Medical Spa.

**Qualification, Experience & Skills**
- Experience in Med spa and/or plastic or cosmetic surgery office (preferred)
- Works well in a fast-paced office and patient environment
- Willingness and flexibility to be of assistance for duties that may be outside the scope of job position
- Ability to perform multiple tasks simultaneously
- Familiarity with scheduling and rearranging appointments
- Charismatic, friendly, helpful personality, always putting the needs of customers/patients first
- Neat, professional appearance
- Strong written and verbal communication skills
- Excellent time management skills and accuracy
- Dependable, enthusiastic & positive attitude
- Works well with others in a team environment

**RESPONSIBILITIES**

Responsibilities include but are not limited to:

- Welcoming patients / check-in, check-out
- Answer and field incoming calls
- Scheduling patient appointments
- Maintaining medical records
- Greeting and interacting with guests in the lobby
- Checking in patients and communicating any schedule changes
- Take and relay messages
- Protects patients' rights by maintaining the confidentiality of personal and financial information. HIPPA compliant.
- Educate and inform patient’s about skincare products
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, scanning, and faxing

**Role**:

- Full time, with medical benefits
- Operates out of Newport Beach

Pay commensurate with experience

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Vision insurance

Healthcare setting:

- Private practice

Medical specialties:

- Surgery

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Do you have any experience in the plastic surgery field or medical aesthetics?

**Experience**:

- Medical scheduling: 1 year (preferred)
- Cosmetic Surgery: 1 year (preferred)
- Customer Service: 2 years (preferred)

Work Location: In person