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Area Manager

4 months ago

Ridgewood, United States Bluemercury, Inc. Full time

**Position Title: Area Manager**

**Location: In person/ Multiple locations**

**Position Type: Full-Time, Hourly pay, Paid Weekly**

**Hiring Manager: District Manager**

**Position Function: Sales Manager**

**About Bluemercury**:
**Job Summary**:
We are seeking a passionate Area Manager to join our team. As a key member of our team, you will play a vital role in enhancing our customers' beauty experiences by leading your team to provide exceptional service, in-depth product knowledge, and expert beauty advice. As a Bluemercury Area Manager you drive sales and optimize customer service throughout your client interactions while building relationships. You are a beauty advocate who consistently role models a best-in-class service experience by assisting our clients and meeting their beauty needs and by empowering your team to exceed clients’ expectations. Your keen awareness of current trends and ability to connect with others makes you an essential colleague on the Bluemercury team. You will serve as the Store Manager in your home store and also as a multi-unit leader for several other nearby stores.

**Leadership Responsibilities**
- **Give, Receive, and Share Information**: Facilitate consistent team and individual communication to ensure collective knowledge to all members of the team and central business partners.
- **Inspire Your Team**: Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable to the highest standards.
- **Lead By Example**: Exemplify our client-first service model in all interactions, hyper-personalize your approach to building relationships with colleagues, clients, and visitors. Drive results with insight and intuition by assisting clients to find the right products, demonstrating best practices, and nurturing client loyalty.
- **Consistently Train and Develop Your Team**:Utilizecoaching skills, empathy, performance management, and continuous improvement strategies to involve your direct reports in their own success. Proactively self-learning while collaborating with the team to cultivate a growth mindset.
- **Actively Recruit Top Performers**: Build relationships in your area to plan for and recruit a talent bench; this includes succession planning.
- **Operational Excellence**: Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork between all team members to support effective scheduling, inventory control, cost minimization, and profitability.

**Client-Facing Responsibilities**
- **Build Client Relationships**: Build and maintain strong, personalized relationships with customers; internal and external. Provide a welcoming and inclusive atmosphere for all clients and colleagues, ensuring they feel valued and understood.
- **Share Your Product Expertise**: Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances. Continuously update knowledge on the latest products and trends in the beauty industry.
- **Sales & Promotion**: Drive sales through effective communication of product benefits and promotions. Encourage repeat business by informing customers about loyalty programs and upcoming events. Engender repeat business with your own clients and train your team to create the same exemplary interactions that promote client loyalty.
- **Support Inventory Management**: Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
- **Participate in Educational Workshops**: Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
- **Share Feedback & Insights**: Collect customer feedback on products and services, providing insights to the management team for continuous improvement.

**Qualifications**:

- Focused on fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store, with every individual.
- Strong interpersonal and communication skills; ability to connect and down the organizational ladder to share knowledge
- Passion for beauty and staying updated with the latest trends and products.
- Flexible availability, including days, evenings, Saturdays, and holidays
- Critical thinking, strategic partnerships, inspirational leadership
- Strong interpersonal skills and ability to communicate and share knowledge
- Resourceful and able to adapt quickly to changing priorities
- 2-3 years of retail management experience is required, beauty industry preferred
- Advanced authority and expertise in successful retail team leadership required.
- Ability to efficiently travel between locations on a weekly basis
- Time management excellence to manage competing priorities, teams, and locations.

**Physical requirements you will perform**:

- Prolonged periods of standing/walking around the store or department
- Prolonged exposure to f