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Patient Care Coordinator/office Manager

4 months ago

Chevy Chase, United States Live Better Hearing + Balance Full time

**PLEASE COMPLETE PHONE SCREENING SENT TO YOUR EMAIL FOR INTERVIEW CONSIDERATION**

**Reliable transportation necessary.**
- Utilize the computer software to efficiently book appointments, update customer information
- Maintain a clean working environment, while following all LBH Health Policies and Procedures
- Ensure customer confidentiality and a work environment to support privacy
- Send and receive hearing devices for new deliveries and repairs
- Collect and record customer payments using web based system
- Compose and send billing packets to business service support center
- Maintain patient intake forms and scan all paperwork to our practice management software
- Respond to patient inquiries in person and over the phone
- Develop an understanding of the clinic to effectively address patient concerns
- Communicate patient needs to provider
- Develop an understanding of insurance benefits in order to help patients navigate hearing testing and purchasing of hearing aids
- Understanding of HIPAA regulations.
- Welcoming patients and informing providers that patients have arrived.
- Processing payments for appointments (taking payment, issuing receipts, marking off payment on electronic patient files).
- Assisting Audiologists on various tasks.
- Answering telephone calls, making bookings for the clinic, taking messages for audiologists.
- Contacting patients when hearing aids are ready for collection after repair
- Contacting patients to schedule delivery appointments when hearing aids are received.
- Arranging couriers for sending packages to manufacturers.
- Preparing proper paperwork, forms, agreements for patient appointments.
- Organizing electronic medical records (includes data entry and ability to scan documents)
- Settlement of receipts at the end of the day.
- Identifying when parts, batteries, stationery, etc. are in need of reorder and placing orders needed.

Pay: $19.00 - $23.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance

Schedule:

- 8 hour shift

Application Question(s):

- What is your desired salary for this position? (Please do not put "negotiable")

**Education**:

- Associate (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- Administrative experience: 3 years (preferred)
- Front desk: 3 years (preferred)
- Multi-line phone systems: 1 year (preferred)

Ability to Relocate:

- Chevy Chase, MD 20815: Relocate before starting work (required)

Work Location: In person