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Service Advisor

4 months ago

Carrollton, United States MIKE BELL CHEVROLET Full time

Mike Bell Chevrolet is currently seeking a highly motivated Service Advisor that assists the service and parts team to deliver an exceptional customer experience. The Service Advisor must have strong communication skills, experience and leadership qualities to organize and motivate a team and to hold each team member accountable for outstanding performance on a daily basis. This role is accountable for operational and financial performance for the service departments.
*
- Greet customers with a smile and a helpful attitude.
- Carefully listen to the customer with regard to request or issue.
- Promptly arrange for vehicle service or repair action.
- Develop a repair estimates based upon the technician's diagnosis.
- Monitor service/repair action and inform customer of progress.
- Generate invoices and handle payment transactions (cash, point-of-sale, or electronic payment media).
- Perform customer follow-up courtesy call to ensure delivery met expectations.
- Perform marketing activities such as networking, calling upon businesses for fleet servicing, and promotions to existing and new clientele.
- Perform administrative functions in support of management.
- Achieving targeted sales goals.
- Requirements:

- Strong focus on providing excellent customer service.
- A high school diploma is required.
- Clean and valid Driver's License

Working Environment & Physical Demands

Duties are performed throughout the dealer premises, both indoors and outdoors. Work includes frequent movement around the company facilities and the outdoor car lot to move vehicles. While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand, walk and sit.

The position requires regular and predictable attendance. Scheduled shifts will include evening hours, weekends, and holidays.

Mike Bell Chevrolet

Pay: $50,000.00 - $100,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance

Shift:

- 8 hour shift

**Education**:

- High school or equivalent (preferred)

License/Certification:

- Driver's License (required)

Work Location: In person