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Bilingual Customer Service Representative

4 months ago

Brickell Point, United States Florida One Insurance Agency Full time

Overview:
We are seeking a highly motivated and customer-oriented Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional service to our customers in both English and Spanish. This is a great opportunity for individuals who are fluent in both languages and have a passion for delivering outstanding customer experiences.

**Duties**:

- Communicate effectively with customers in both English and Spanish, ensuring their needs are met
- Assist customers with product information, order placement, and issue resolution
- Analyze customer concerns and provide appropriate solutions or escalate to the appropriate department
- Maintain accurate customer records and update information as necessary
- Perform data entry tasks to update customer profiles and process orders

**Skills**:

- Strong verbal and written communication skills in both English and Spanish
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Sales experience is a plus

**Location**:
We offer competitive compensation and benefits packages, including:

- Health insurance
- Paid time off

Pay: $46,133.00 - $65,405.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Relocate:

- Brickell Point, FL: Relocate before starting work (required)

Work Location: In person