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Compliance Director, Retail Operations

4 months ago

Hartford, United States Talcott Financial Group Full time

Talcott Financial Group is an international life insurance group and the industry’s trusted partner for comprehensive risk solutions. Talcott creatively designs and expertly delivers responsive solutions that transfer risk and manage capital in a way that supports the strategic needs of insurers today and into the future.
Talcott Financial Group has a proven track record of well-executed transactions, and the enterprise benefits from its strong financial position with over $120 billion in assets under management, its investment-grade financial strength ratings, and its partnership with Sixth Street, a leading global investment firm.
**Talcott Financial Group’s two core business platforms include**: U.S. based Talcott Resolution and Bermuda and Cayman based Talcott Re.
- Policy Development and Implementation: Develop and implement internal company policies related to life insurance and annuity sales; ensure that these policies align with legal requirements and industry best practices; coordinate with Company’s government affairs team to manage all state department filings and relationships; build and implement Company’s suitability and sale practices policies and programs.
- Risk Assessment and Reporting: Regularly assess the organization’s compliance with laws and regulations; report findings to management, highlighting areas of concern and proposing corrective actions.
- Auditing and Monitoring: Conduct regular audits to identify potential weaknesses and noncompliance situations; monitor adherence to policies and procedures by agents and other staff.
- Communication and Training: Communicate with employees, ensuring awareness of compliance requirements; provide training sessions on relevant regulations and policies.
- Program Design & Build: Provide support for the organization as its builds its retail franchise; provide legal and business advice and support to Company’s annuity retail platform.
- Policy Compliance: Design Company-wide compliance program related to retail sales, distribution, and administration; ensure products and operations are in compliance with insurance laws, regulations, and contract terms (suitability, replacements, sales practices, etc.); coordinate with legal department members and outside vendors to maintain compliance products in all applicable jurisdictions.
- Risk Assessment and Management: Collaborate with internal risk management and other stakeholders to support an end-to-end process that is legally compliant and identifies and mitigates risk appropriately.
- Contract Administration: Support policyholder service and contract administration teams with resolution of complaints, claims, litigation, and other issues associated with contract issuance and administration.
- Training and Education: Educate internal and external stakeholders on contract terms, industry requirements, operations, etc.

**Qualifications**:

- Bachelor’s degree in a relevant field (e.g., Business, Law, Finance) or equivalent work experience
- Minimum of 6 years of experience in compliance within the insurance industry
- Strong understanding of life insurance and annuity regulations and compliance requirements
- Excellent communication skills to interact with various stakeholders
- Attention to detail and analytical mindset
- Annuity and life product experience is strongly preferred
- Excellent communication and interpersonal skills, with the ability to collaborate with various stakeholders at all levels within the organization as well as external partners
- Self-reliant and capable of quickly learning new concepts, thinking creatively and critically, agile and adaptable to changing needs and challenges of a fast-paced company.
- Results-oriented and able to work under tight deadlines in a high-performance environment.
- Ability to travel when required.