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Customer Experience Specialist

4 months ago

Granger, United States Mr. Handyman Full time

**Join Our Dynamic Team at Mr. Handyman - Office Professional Needed**

**Location**:South Bend Area

**About Mr. Handyman**:
As one of the nation's most respected home repair and maintenance companies, Mr. Handyman is renowned for our exceptional service, quality work, and unwavering commitment to our "Done Right Promise." We value our team members highly, ensuring that we hire only the best. Join us, and be part of a team that not only builds careers but also upholds the highest standards of the industry.

**Why Choose Mr. Handyman?**
- Competitive Compensation: Attractive pay with opportunities for advancement.
- Professional Growth: Work alongside a team of skilled Service and Office Professionals dedicated to delivering outstanding customer experiences.
- Balanced Work Life: Enjoy flexible scheduling with no late evenings—work Monday to Friday, 8:00 AM to 5:30 PM, and occasional Saturdays from 8:00 AM to 12:00 PM.

**Role Overview**:

- Lead Management & Scheduling: Handle inbound and outbound calls, schedule appointments, and maintain effective communication with clients.
- Customer Relations: Assist customers through their projects, manage expectations, and ensure satisfaction.
- Operational Coordination: Oversee daily schedules for service professionals to optimize efficiency and service delivery.
- Customer Loyalty: Use our proven Mr. Handyman Way to consistently deliver experiences that impress and create lifelong customers.

**Performance Evaluation Criteria**:

- Quality of Work: Deliver services that meet and exceed customer expectations.
- Customer Satisfaction: Achieve high levels of customer satisfaction through excellent service delivery.
- Operational Efficiency: Ensure tasks are completed well and in a timely manner.

**What We Expect**:

- Cultural Fit: Fully aligned with our company culture and values.
- Drive and Initiative: Self-starter with the ability to multitask and deliver results.
- Communication Skills: Excellent verbal and written communication skills are crucial.

**Job Requirements**:

- Location: Must reside within the South Bend area.
- Experience: At least 6 years in an office environment with significant phone and computer usage.
- Education: Minimum of 2 years of college education.

**Benefits & Compensation**:

- We offer a compensation package that is competitive within the industry and discussed in detail during the hiring process.