Salesforce Solutions Architect, Digital Servicing Platform

4 weeks ago

Houston TX, United States Oliver James Full time

Salesforce Solutions Architect, Digital Servicing Platform
Employment Type: Full-Time Permanent; Oliver James is partnered with an firm who is hiring for a Salesforce Technical Architect to lead the transformation of their digital products. In this role, your job is to lead the definition, design, and delivery of a large-scale Digital Servicing Platform that supports multiple customer channels - including web, mobile, agent/advisor tools, contact center, and APIs.


This platform will leverage Salesforce Financial Services Cloud, Experience Cloud, Data Cloud, and Agentforce , among other technologies, to create a best-in-class digital experience that empowers employees, advisors, and customers alike.


Define and maintain the end-to-end Salesforce architecture across Financial Services Cloud, Experience Cloud, and related components.
Ensure solutions adhere to enterprise standards for security, integration, and data governance.
Architect and guide implementation of complex workflows for policy servicing, claims management, and digital engagement.
Serve as a trusted advisor to technology and business leaders on Salesforce best practices and strategic roadmaps.
Mentor and guide Salesforce developers, admins, and consultants to elevate overall technical capability.
Oversee full lifecycle Salesforce programs, ensuring quality, scalability, and adoption.
Drive innovation through the use of Data Cloud for unified customer insights and Agentforce for intelligent automation.
Stay ahead of Salesforce releases and ecosystem advancements to continuously enhance the platform.
Understanding of financial services, insurance, or similar regulated industries.
Technical Depth: Strong software engineering mindset with expertise in APIs, microservices, messaging systems, and cloud platforms (AWS/Azure/GCP).
Proven experience building effective partnerships across business and technology teams.
Skilled in solving complex problems using data, logic, and critical thinking.
10+ years of IT experience, with at least 5 years in Salesforce architecture or senior technical leadership.
~ Proven enterprise experience with Financial Services Cloud and Experience Cloud .
~ Strong understanding of Salesforce data modeling, security, and integrations (MuleSoft, Data Cloud, APIs).
~ Hands-on experience delivering Salesforce implementations at scale in complex business environments.
~ Salesforce certifications such as CTA , Application Architect , or System Architect strongly preferred.
~ Exposure to Data Cloud and Agentforce a plus.
~ Bachelor's degree in Computer Science, Engineering, or related field.

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