Head of Operations

2 days ago

Dallas TX, United States Areti Group | B CorpTM Full time

Job Title: Head of Operations Location: Dallas, Texas (On-site, ideally full-time; hybrid flexibility possible) Employment Type: Full-Time Salary: $100-140k per annum Role Overview: We are seeking a dynamic Head of Operations to lead and manage all operational functions for our technology partner business. This role combines strategic oversight with hands-on execution across sales operations, financial approvals, outreach, back-office administration, and client engagement. The ideal candidate will be highly organized, proactive, and capable of managing a distributed team while ensuring operational excellence and client satisfaction. Key Responsibilities: 1. Financial & Administrative Oversight Approve expenses, bonuses, and reimbursements in line with company policy. Monitor operational budgets and ensure compliance with financial controls. Maintain accurate records for audits and reporting. 2. Sales Operations & Account Management Oversee sales support processes, including CRM management (Salesforce preferred) and pipeline reporting. Ensure timely onboarding of new clients and contractors. Collaborate with sales leadership to optimize workflows and improve efficiency. Manage two U.S.-based junior team members and coordinate with four offshore team members in India. 3. Outreach & Relationship Management Act as the face of the company for outreach initiatives and client engagement. Conduct bi-weekly calls with clients to address discrepancies and maintain strong relationships. Support marketing and engagement initiatives to enhance brand presence. 4. Back-Office Administration Manage day-to-day administrative tasks, including documentation, scheduling, and compliance. Implement operational systems and tools to improve productivity. Ensure contracts are in place and properly maintained. 5. Client-Facing Responsibilities Join client calls alongside leadership, take detailed notes, and follow up on action items. Handle contract negotiations, extensions, and renewals. Build strong relationships with clients to ensure satisfaction and retention. Skills & Qualifications: 4–5 years of experience in operations management within a technology or services industry. Strong understanding of financial processes (expense approvals, budgeting). Experience within large scales Software businesses Excellent organizational and multitasking skills. Strong communication and negotiation skills; well-spoken English is essential. Ability to work independently and lead operational improvements. Comfortable managing distributed teams and working across time zones.

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    3 days ago

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