International Senior Manager, Complex Accounts

2 days ago

Omaha, United States Charles Schwab Full time
Position Type: RegularYour opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

The International Senior Manager, Complex Accounts works with complex, high risk relationships as defined by our Anti-Money Laundering (AML) policy and Account Acceptance rules. This position will support the International Branch Managers and Financial Consultants in understanding the client's business & investment objectives to meet Know Your Customer (KYC) requirements, set expectations with the advisor/client, and ensure the appropriate Customer Due Diligence (CDD) and International Enhanced Due Diligence (IEDD) requirements are met both at on-boarding and throughout the life of the account. In addition to the complex account work the Manager will have primary responsibility for individual high risk enhanced due diligence.

The Senior Manager will:

​​​​​​​​Work with International Branch Managers and Financial Consultants to maintain a thorough understanding of the client's line of business, account purpose and/or expected activity at Schwab
Ensure due diligence surrounding high risk individuals and foreign individuals satisfies both regulatory and business requirements. Work closely with AML to assess the risks and mitigation steps surrounding high risk individuals
Handle in depth International Branch Manager and Financial Consultant interactions to better understand client details and account purpose with advisor/client/branch and request/review additional information to support EDD high risk process
Prepare and present cases for business acceptance review groups
Serve as a central point of contact for the International Branches to provide acquisition support on new complex accounts and setting expectations around the Know Your Client review conducted during the on-boarding process
Collaborate with internal service teams/Financial Consultants, or other personnel, to understand the client's complete relationship at Schwab, including accounts in which the agents or beneficial owners have a role
Identify, escalate and help to address issues and potential trends
Provide advice and guidance on relevant firm policies
Understand the inherent risks associated with complex accounts, higher risk client relationships, and exception requests.
Partner with EDD teams to ascertain level of risk to Schwab based on stated purpose, expected activity and structure
Assist with ongoing account business risk reviews
Proactively identify and actively participate autonomously in projects to completion in support of the team and the business
Actively mentor, coach, develop and offer assistance to new and existing team members, service teams, and other partners displaying leadership amongst your peers
Assist with Spanish language supervision responsibilities

What you have

Required Qualifications

Bachelor's degree or equivalent experience
Minimum 2-5 years' experience in financial services focused on supervisory, risk, control, or compliance
Fluent Spanish is required
Series 7 and 9/10 licenses
Working knowledge of international entity/trust types, complex structures (including layers) and associated documentation
Good knowledge of KYC rules and regulations
Experience implementing process improvements

Preferred Qualifications

Relative experience with risk analysis, compliance or AML processes
Ability to influence others through the development of strong working relationships
Proven supervision and oversight skills with a working knowledge of industry standards and policies
Experience executing both strategic and tactical objectives
Good business judgment with ability to balance and explain risk vs reward relationship
The ability to work independently, with minimum guidance
The ability to work on multiple projects and prioritize based on risk and business needs
Good ability to assess regulatory impacts and communicate risk
Problem resolution skills with ability to work effectively across departments to resolve issues
Strong attention to detail and analytical skills
Strong relationship building skills, including both clients and business partners

What's in it for you

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance

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