Patient Service Representative II
3 days ago
GENERAL SUMMARY
The Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
Actively participates in problem solving and identifying improvement opportunities.
Welcomes and greets all patients and visitors, in person or over the phone.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients' arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly.
Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.
Performs other position related duties as assigned.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
N/A
KNOWLEDGE | SKILLS | ABILITIES
Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.
Requirements:
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 2-3 years' customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%
-
Patient Service Representative II
2 weeks ago
West Bloomfield Township, United States Disability Solutions Full timeDescription:GENERAL SUMMARYThe Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service...
-
Patient Service Representative II
6 days ago
West Bloomfield, United States Solaris Health Holdings LLC Full timeDescription:Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.GENERAL SUMMARYThe Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the...
-
Patient Service Representative II
2 weeks ago
West Bloomfield Township, MI, United States Solaris Health Holdings LLC Full timeDescription:GENERAL SUMMARYThe Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service...
-
Patient Service Representative II
2 weeks ago
Macomb Township, United States Solaris Health Holdings LLC Full timeDescription:GENERAL SUMMARYThe Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service...
-
Patient Services Representative
3 months ago
West Bloomfield, United States Beaumont Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our clinic located at 6470 Orchard Lake Rd, West Bloomfield MI 48322 and 6543 Telegraph Rd, Bloomfield Township, MI 48031. This position will require the candidate to work between both locations. Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule....
-
Patient Services Representative
3 months ago
West Bloomfield, United States Beaumont Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our clinic located at 6470 Orchard Lake Rd, West Bloomfield MI 48322 and 6543 Telegraph Rd, Bloomfield Township, MI 48031. This position will require the candidate to work between both locations. Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule....
-
Enrollment Representative, II
4 weeks ago
West Columbia, United States BlueCross BlueShield of South Carolina Full timeWe are currently hiring for an Enrollment Representative II to join BlueCross BlueShield of South Carolina. In this role as Enrollment Representative II, you will be responsible for daily workflow activities to include the following membership/enroll Enrollment, Representative, Processing, Customer Service, Plan Administrator, Retail, Healthcare, Billing
-
Patient Representative
6 months ago
West Orange, United States Zufall Full timeWelcome to Zufall Health! Position Summary The Patient representative (PR) acts as a greeter to patients entering Zufall Health Center as well answer the telephone, complete registration, and conduct intake as needed. The PR directs patients to the appropriate destination, answers questions, and explains processes, as well as reviews required documentation...
-
Patient Service Representative
3 days ago
West Chester, United States London Approach Full timeWe are seeking a skilled and compassionate Patient Service Representative to join our client's dynamic team. The Patient Service Representative will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient c...
-
Patient Service Representative II
3 weeks ago
West Jordan, United States Granger Medical Full timeGranger Medical Clinic has an immediate opening for a full-time Patient Service Representative II in our Podiatry department at our West Jordan location.Overview:The ideal candidate will be confident, self-motivated and above all else compassionate. Receptionists work closely with our patients, physicians and support staff to provide the best care to each...
-
Patient Services Representative
5 months ago
West Bloomfield, United States Beaumont Urgent Care Full timeWe have a PRN (as needed), front desk/medical receptionist float position open. This position would require travel to our West Bloomfield, Bloomfield Hills, Bloomfield Township, and Novi locations. Scheduling is tentative 8am - 8pm, 1-2 shifts/week for PRN on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly...
-
Patient Service Representative
4 days ago
West Chester, United States London Approach Full timeWe are seeking a skilled and compassionate Patient Service Representative to join our client's dynamic team. The Patient Service Representative will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. Location: West Chester, PA - (applicants cannot be more than 15 miles...
-
Patient Service Representative
4 days ago
West Chester, United States London Approach Full timeWe are seeking a skilled and compassionate Patient Service Representative to join our client's dynamic team. The Patient Service Representative will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. For a complete understanding of this opportunity, and what will be required...
-
Medical Service Representative Specialist
7 days ago
West Bloomfield Township, Michigan, United States Hart Medical Equipment Full timeHart Medical Equipment is a nationally accredited, premier provider of home medical equipment and supplies.We are seeking a skilled Customer Service Representative to join our team in West Bloomfield, MI. This role requires excellent communication and problem-solving skills to provide exceptional service to customers.About the Role:Provide assistance to...
-
Patient Service Representative
7 months ago
West Harrison, United States Summit Health Inc Full timeEssential Job functions:Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner. Answer the telephone promptly and dea Patient, Representative, Customer Service, Service, Nurse Manager, Retail, Healthcare, Scheduling
-
Patient Service Representative
4 days ago
West Chester, United States London Approach Full timeWe are seeking a skilled and compassionate Patient Service Representative to join our client's dynamic team. The Patient Service Representative will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. For a complete understanding of this opportunity, and what will be required...
-
Patient Service Representative
4 days ago
West Chester, United States London Approach Full timeWe are seeking a skilled and compassionate Patient Service Representative to join our client's dynamic team. The Patient Service Representative will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. For a complete understanding of this opportunity, and what will be required...
-
Patient Services Representative
2 weeks ago
Township of Monroe, United States Disability Solutions Full timeThe Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue...
-
Patient Services Representative
6 months ago
West Bloomfield, United States Beaumont Urgent Care Full timeWe have a PRN (as needed), front desk/medical receptionist float position open. This position would require travel to our West Bloomfield, Bloomfield Hills, Bloomfield Township, and Novi locations. Scheduling is tentative 8am - 8pm, 1-2 shifts/week for PRN on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly...
-
Customer Service Representative
7 months ago
Bloomfield, United States Premier Health Consultants, LLC Full timeThe Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patients customer services encounter are met, regardless of age or gender, on a continuing basis by perfo Customer Service Representative, Customer Service, Representative, CSR, Retail, Healthcare, Patient
