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Field Technician Service Coordinator

4 months ago

Morrisville NC United States Quad Full time
As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

GENERAL PURPOSE OF JOB

The Field Technician Service Coordinator at Quad is a dynamic role focused on ensuring the effective execution and maintenance of in-store media displays and advertising materials within a variety of retail environments. This position serves as a crucial link between Quad and its retail partners, ensuring that marketing campaigns are successfully implemented and maintained to the highest standards. The ideal candidate will be responsible for coordinating with various teams, managing on-site installations, and ensuring compliance with both Quad's standards and those of our retail partners.

 

KEY RESPONSIBILITIES

  • Campaign Implementation: Coordinate the installation and maintenance of in-store media displays, applicable networking equipment, traffic counting devices, and advertising materials in accordance with planned marketing campaigns.
  • Quality Control: Support technicians during regular site visits to ensure all displays are in excellent condition and meet the quality standards of Quad and its clients.
  • Vendor Management: Liaise with external vendors and contractors to ensure timely and effective execution of in-store media projects.
  • Communication: Maintain constant communication with operations leaders, co-workers, and clients to update them on campaign progress and address any concerns or issues promptly.
  • Reporting: Provide detailed reports on campaign status, including installation progress, maintenance issues, and overall effectiveness of in-store displays. Update and maintain applicable service request tickets in accordance with Quad process
  • Problem Solving: Address any on-site issues or discrepancies, ensuring they are resolved quickly and efficiently.
  • Budget Management: Assist in managing budgets for installations and maintenance, ensuring cost-effectiveness and adherence to financial constraints.
  • Team Collaboration: Work closely with internal teams, such as marketing, sales, and creative, to ensure alignment of in-store campaigns with broader marketing objectives.
  • Training and Compliance: Ensure compliance with all health and safety regulations during installations and maintenance. Provide training and guidance to new team members or vendors on Quad's standards and procedures. Document new installation and maintenance guides in accordance with approved Quad processes.

 

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: Four-year College degree in Business Operations, IT, or Project Management preferred. 

Experience: 3-5 years in field operations installation, service, or technical support preferred. 3-5 years digital signage implementation preferred.

Certificates, Licenses, Registrations: Network+, A+ preferred.

Knowledge, Skills & Abilities: 

  • Strong written and oral skills
  • Ability to adapt internal and customer communications based on the audience
  • Strong project/resource management skills 
  • Strong background in monitoring tools and applications for troubleshooting
  • Personal Computer proficiency in Business Applications
  • Excellent communication, motivation, and problem-solving skills

#LI-EK1


We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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