Customer Service

4 weeks ago

Daniel WY United States Whole Foods Market Full time
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities:

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Qualifications

  • 12+ months retail experience

Physical Requirements/Working Conditions

  • Must be able to lift 50 lbs.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: Single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching
  • Exposure to FDA approved cleaning chemicals
  • Exposure to temperatures 90 degrees Fahrenheit
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

  • Customer Service

    4 weeks ago

    Daniel, United States Whole Foods Market Full time

    At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound...

  • Demi Counter Supervisor

    4 weeks ago

    Daniel, WY, United States Whole Foods Market Full time

    Assists with the scheduling and supervision of Team Members as well as with the day-to-day flow of the department. Oversees and maintains compelling Prepared Foods, coffee, and juice displays. Supports the Prepared Foods Team Leader and Associate Team Leader(s) to ensure smooth operation of the Prepared Foods Team. All Whole Foods Market Retail jobs require...

  • Customer Service Representative

    3 weeks ago

    , FL, United States Professional Service Industries Full time

    Job Title: ReceptionistJob Summary:Professional Service Industries is seeking a skilled Receptionist to join our team. As a Receptionist, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth workflow.Key Responsibilities:Answer and direct phone calls, greet clients and visitors, and...

  • 1st Shift

    1 week ago

    Daniel, United States United Parcel Service Full time

    SHIFT YOUR FUTURE SHIFT YOUR TEAM As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making deliveries, and greeting customers. This position requires flexibility...

  • Customer Service Representative

    3 weeks ago

    Gillette, WY, United States Sportsman's Warehouse Full time

    Job Summary:As a Customer Service Representative at Sportsman's Warehouse, you will be responsible for providing exceptional customer service, processing sales quickly and accurately, and maintaining a clean and organized store environment. Key Responsibilities:• Provide outstanding customer service by greeting customers and thanking them upon exiting the...

  • Customer Service

    4 weeks ago

    Thayne, WY, United States Whole Foods Market Full time

    At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound...

  • Customer Service Representative

    4 weeks ago

    Jacksonville, FL, United States Triad Financial Service Inc. Full time

    Job Category: Loan ServicingRequisition Number: CUSTO001810Posted: October 21, 2024Full-TimeJacksonville, FL 32224, USAJob Details Description For over 50 years, Triad Financial Services, Inc. has provided extraordinary service in lending to help homeowners reach their dream, and find competitive rates that help their customers and clients get financing....

  • Customer Service Representative

    4 weeks ago

    Rock Springs, WY, United States Planet Fitness, Inc. Full time

    Key Responsibilities:As a Member Services Representative at Planet Fitness, Inc., you will be responsible for delivering exceptional customer service to our members, prospective members, and guests. Your primary focus will be on providing a superior level of service in Member Services, ensuring that our members have a positive experience with our brand.Key...

  • Whole Foods Shopper

    4 weeks ago

    Daniel, United States Whole Foods Market Full time

    At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup...

  • Assistant Team Leader

    4 weeks ago

    Daniel, United States Whole Foods Market Full time

    At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound...

  • Assistant Team Leader

    3 weeks ago

    daniel, United States Whole Foods Market Full time

    At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound...

  • Supervisor Customer Services

    2 weeks ago

    Laguna Niguel, CA, United States United States Postal Service Full time

    Provides relief supervision for retail and delivery functions at Postal facilities. Maintains a flexible work schedule and perform duties at various locations or tours, sometimes with minimal advance notice.Supervises city and/or rural delivery operations. Monitors bargaining unit employees in the sorting and delivery of mail to ensure adherence to...

  • Customer Service Representative

    3 weeks ago

    Jackson, WY, United States Whole Foods Market Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting our sales goals.Key...

  • Conveyor Systems Field Service Supervisor

    3 weeks ago

    Glen Daniel, United States H+E Logistics USA Full time

    Job SummaryH+E Logistics USA is seeking a skilled Conveyor Systems Field Service Supervisor to join our team. As a key member of our field service team, you will be responsible for ensuring the smooth operation of our conveyor systems on various projects.Key Responsibilities:Assist and instruct customer teams in the assembly and safe operation of our...

  • Customer Service

    2 weeks ago

    Tallahassee, FL, United States Medline Industries - Transportation & Operations Full time

    Job SummaryUnder direct supervision, provide customer service support to customers and sales representatives.Job DescriptionMAJOR RESPONSIBILITIES: Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone.Maintain record of calls and note customer's records as necessary to maintain consistency in...

  • Customer Service

    3 weeks ago

    Chicago, IL, United States ColorPro Finishers Full time

    ColorPro Finishers, with over 40 years of proven reliability and experience with interior and exterior finishes, new and existing structures. We are a fully insured finishing company serving the North Eastern Tri-State area with the past 12 years in the Southern Florida regions. As a Union and Non-Union company, ColorPro Finishers has the ability to...

  • Customer Service Representative

    4 weeks ago

    , IL, United States Heartland Bank and Trust Company Full time

    Job SummaryAs a Customer Service Representative at Heartland Bank and Trust Company, you will be responsible for providing exceptional customer service and support to our clients. This includes answering inquiries about our products and services, resolving customer concerns, and promoting bank products and services to enhance existing customer relationships...

  • Customer Service Representative

    4 weeks ago

    , MN, United States Nilfisk Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Nilfisk Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesManage day-to-day customer interactions and resolve customer...

  • Customer Service Representative

    1 month ago

    , LA, United States Cleco Corporate Holdings LLC Full time

    About the RoleCleco Corporate Holdings LLC is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring a positive customer...

  • Customer Service Representative

    4 weeks ago

    , NC, United States GPM Investments Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals.Provide excellent...