Supervisor, Customer Solutions

2 weeks ago

North Richland Hills TX United States XPO Full time

What you’ll need to succeed as a Supervisor, Customer Solutions at XPO

Minimum qualifications:

  • Bachelor's degree or equivalent related work or military experience
  • 3 years of related experience

Preferred qualifications:

  • Strong project planning and development experience
  • Experience building and improving processes and establishing metrics to track and illustrate performance
  • Proficient in Microsoft Office
  • Able to learn new systems quickly
  • Available to work extended hours when necessary
  • Able to travel occasionally
  • Experience in Less-than-Truckload (LTL) freight operations, transportation operations, logistics or a supply chain environment
  • Highly organized with proven ability to multitask; able to prioritize workload under pressure and meet deadlines
  • Excellent verbal and written communication skills
  • Able to maintain high ethical standards and confidentiality
  • Exceptional problem-solving skills

 

About the Supervisor, Customer Solutions job

Pay, benefits and more:

  • Competitive compensation package
  • Full health insurance benefits are available on day one
  • Life and disability insurance
  • Earn up to 15 days of PTO over your first year
  • 10 paid company holidays
  • 401(k) option with company match
  • Education assistance
  • Opportunity to participate in a company incentive plan

 

What you’ll do on a typical day:

  • Lead the team to achieve a superior level of customer satisfaction
  • Facilitate account onboarding, including scope, training, process documentation, etc.
  • Develop customer-specific procedures; lead and ensure continuous process improvement in all customer engagements
  • Ensure the team is meeting the expectations of both internal and external customers
  • Advocate for best-in-class customer experiences and a customer-focused XPO culture
  • Work directly with customers on complex issues to gather the voice of the customer (VOC) data
  • Analyze, develop and monitor metrics and key performance indicators; provide appropriate reporting to senior management including opportunities to improve current service offerings
  • Collaborate with internal teams to drive continuous improvement
  • Promote a high level of employee engagement
  • Hire, motivate, mentor and develop direct reports and aid them in achieving their career goals

 

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

 

Review XPO's candidate privacy statement here.

PandoLogic. Category:Customer Service, Keywords:Customer Advocate, Location:North Richland Hills, TX-76180

  • Specialist, Customer Solutions

    4 months ago

    North Richland Hills, TX, United States XPO Full time

    What you’ll need to succeed as a Customer Solutions Specialist at XPOMinimum qualifications:1 year of relevant work experiencePreferred qualifications:Experience working in cargo claims 1 year of experience working in transportation operations or a logistics environment2 years of experience investigating customer complaints/issues and resolving problems to...

  • Senior Specialist, Customer Solutions

    2 weeks ago

    North Richland Hills, TX, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Customer Solutions Associate

    3 months ago

    North Richland Hills, United States PRA Group Full time

    We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: *Must be available to work days, nights and weekends* Starting Pay Rate - $18/hr. plus opportunity for monthly incentive compensation. **This position is working onsite at our North Richland Hills, TX...

  • Senior Specialist, Customer Solutions

    2 weeks ago

    North Richland Hills, TX, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Senior Specialist, Customer Solutions

    2 weeks ago

    North Richland Hills, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Senior Specialist, Customer Solutions

    2 weeks ago

    North Richland Hills, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Senior Specialist, Customer Solutions

    2 weeks ago

    North Richland Hills, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Senior Specialist, Customer Solutions

    4 months ago

    North Richland Hills, TX, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Senior Specialist, Customer Solutions

    2 months ago

    North Richland Hills, TX, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Senior Specialist, Customer Solutions

    2 weeks ago

    North Richland Hills, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPO Minimum qualifications: 2 years related experience or equivalent combination of education and experience Preferred qualifications: 2-4 years of logistics or transportation experience About the Senior Specialist, Customer Solutionsjob Pay, benefits and more: Competitive...

  • Senior Specialist, Customer Solutions

    2 weeks ago

    North Richland Hills, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Senior Specialist, Customer Solutions

    3 weeks ago

    North Richland Hills, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPO Minimum qualifications: 2 years related experience or equivalent combination of education and experience Preferred qualifications: 2-4 years of logistics or transportation experience About the Senior Specialist, Customer Solutions job Pay, benefits and more: ...

  • Senior Specialist, Customer Solutions

    2 months ago

    North Richland Hills, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Senior Specialist, Customer Solutions

    4 months ago

    North Richland Hills, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Senior Specialist, Customer Solutions

    2 months ago

    North Richland Hills, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Senior Specialist, Customer Solutions

    4 weeks ago

    North Richland Hills, United States XPO Careers Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Senior Specialist, Customer Solutions

    4 weeks ago

    North Richland Hills, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Senior Specialist, Customer Solutions

    4 weeks ago

    North Richland Hills, United States XPO Careers Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Senior Specialist, Customer Solutions

    4 weeks ago

    North Richland Hills, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...

  • Senior Specialist, Customer Solutions

    2 months ago

    North Richland Hills, United States XPO Full time

    What you’ll need to succeed as a Senior Specialist, Customer Solutions at XPOMinimum qualifications:2 years related experience or equivalent combination of education and experiencePreferred qualifications:2-4 years of logistics or transportation experience   About the Senior Specialist, Customer Solutions jobPay, benefits and more:Competitive...