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Client Services Coordinator

4 months ago

Commerce CA United States Quad Full time
As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

The primary role of the Client Services Coordinator is for direct Client contact and overall coordination of the Client’s marketing requests, as assigned by the Client, Client Services Manager or Operations Manager.  The Client Services Coordinator will be in continual communication with the Client through face-to-face meetings, e-mail, phone, and video conferencing technology to understand all details of their projects.  

KEY RESPONSIBILITIES

  • Responsible for day-to-day tactical project execution of circular-based signage, specialty signage, related digital tactics, requiring consistent and frequent communication with client stakeholders
  • Assist in trafficking projects between the client, production, creative personnel and seek proper approvals
  • Develop and manage project timelines and tasks lists
  • Assume responsibility over basic administrative duties for each project
  • Coordinate and work on multiple projects simultaneously 
  • Collect project specifications from the Client and accurately communicate those specifications to internal and external departments 
  • Help proof creative material to ensure specifications match those estimated. Cross check for any errors. Attention to detail is critical to ensure all work completes the standard agency approval process before being reviewed by client stakeholders
  • Keep Manager aware of project status on an as-needed basis 
  • Quickly learn how to use internal project tracking software to ensure that all internal parties and the client are meeting scheduled dates 
  • Communicate with the clients’ on-site advertising specialists 
  • Attend meetings as directed by the Manager Client Services or Operations Manager
  • Assist in any other project assignments as approved through the Director or Manager Client Services
  • Work with all support departments to execute the duties and requests of the Client Services team on behalf of their clients' objectives and support other agency activities on an as-needed basis

JOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis

Education: Bachelor’s degree in advertising, communication, marketing or related field required.

Experience: Some experience in account coordination preferred

Knowledge, Skills & Abilities:  

  • Must be computer literate with proficiency with MS Word, Excel, PowerPoint, Outlook, and the ability to learn new computer systems
  • Strong verbal and written communication skills
  • Ability to learn proprietary software
  • Understanding of retail structure and operations
  • Knowledge of circular production, direct mail, collateral and POS signage 
  • Strong organizational skills with attention to detail
  • Effective time-management and prioritization skills
  • Experience in creating process efficiencies preferred

Employees can be expected to be paid an hourly range of $21.00 to $27.00 based on variations in knowledge, skills, experience, and market conditions.

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We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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