Systems Administrator

$7,129 TO $9,031 PER MONTH
$85,554 TO $108,377 PER YEAR
12 MONTHS / 40 HOURS A WEEK POSITION

Under the direction of an administrator or manager, operates and administers the college’s servers and Office 365 tenant; secures the college’s information systems; serves as the back up to the Network Infrastructure team and assists the Network Administrator, as needed.

Key Duties & Responsibilities

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Essential responsibilities are designated by *.

Performs a variety of essential responsibilities related to the installation, maintenance, updates, and troubleshooting issues with physical, virtual, and cloud-based servers. *
Administers the college’s Office 365 tenant, including but not limited to the email system and user/group account management. *
Evaluates, designs, installs, configures, and maintains the college’s server, network and telecommunication systems. *
Identifies, researches, troubleshoot, and resolves system issues with reference to the college’s policies, procedures, and best practices. *
Develops and manages backup solutions to minimize service disruptions; reviews, monitors, and analyzes system performance; makes appropriate recommendations to enhance system performance. *
Plans, deploys, secures, supports, updates, maintains, and documents the technical infrastructure of the college including but not limited to servers and desktop functions related to network systems.
Researches, installs, analyzes, updates, maintains and documents system administration platforms; creates and maintains technical documentation and reference materials related to known system and/or network administration issues. *
Carries out cybersecurity functions such as administering firewalls, implementing, and maintaining security controls; performs security scans and periodic penetration testing; reports, documents, and respond to security incidents. *
Performs regular administrative functions such as creating and updating documentation, processes issues and requests within a ticket system; performs security event and information management (SEIM) and data center maintenance.*
Troubleshoots, diagnoses, and resolves system administration performance issues; reviews, monitors, and analyzes network traffic; identifies and documents processes to achieve optimal performance and uptime; analyzes data to minimize network and system congestion and/or slowed/delayed performance. *
Provides technical assistance and advice related to technology solutions and additional training to staff; assists with development and deployment of software. *
Provides technical support of desktops and desktop software; installs, configures, upgrades, and coordinates escalation points to resolve file, email, and/or application related issues. *
Configures, troubleshoots, and resolves various network and/or workstation problems; performs complex troubleshooting on network hardware, software, and connectivity issues.*
Provides back up support to team members within network services and network administrators. *
Researches and recommends technology purchases to provide enhanced performance to the college’s system operations. *
Attends and participates in a variety of department, division, or college committee meetings, as requested.
Performs related duties that support the overall objective of the position.

Minimum Qualifications

EDUCATION AND EXPERIENCE:

Bachelor’s Degree in Information Technology, Computer Science, or related discipline; AND
Two (2) years of progressively responsible experience related to the essential responsibilities of the position;
OR

Associate Degree with major coursework in Information Technology, Computer Science or related discipline; AND
Four (4) years of progressively responsible experience related to the essential responsibilities of the position;
Or, any combination of education and experience which would provide the required qualifications for the position.

DESIRABLE QUALIFICATIONS:

Microsoft Azure Fundamentals
Microsoft 365 Fundamentals
CompTIA Network + and/or Security +
Certified Information Systems Security Professional (CISSP)

LICENSES AND OTHER REQUIREMENTS

May be required to possess or demonstration an ability to obtain, a valid driver license, if driving is required as an essential responsibility of the position.
May be required to travel for various off-site meetings, trainings, conferences, workshops, and/or events in support of the overall objective of the position.

Other Details

Knowledge of:

District and college policies, procedures, rules, and regulations related to the area of assignment.
Computer languages and programming fundamentals.
Principles and operations of LANs and WANs, data communication systems, and related software.
Technology and computer software support related to the area of assignment.
Wired and wireless network architectures.
Theory and principles of network design and integration, including technologies, protocols, and load distribution.
Principles, methods, and techniques for layout, installation, configuration, integration, and operation of network systems, components, equipment, and devices.
Principles, methods, and techniques for installation, configuration, integration, and operation of VoIP network systems, components, equipment, devices, and software.
Principles, methods, and techniques for installation, configuration, integration, and operation of Storage Area Network systems, components, equipment, devices, and software.
Server hardware and operating system architecture, directory services, characteristics, commands, and components applicable to District / college servers and computer platforms.
Trends, innovations, and emerging technologies related to the area of assignment.
Standard network management software, equipment, tools, and utilities.
Methods and techniques for performing connectivity testing, and network analysis and troubleshooting.
Principles, practices, and methods of network administration and maintenance, including configuration, performance tuning and diagnostic tools.
Wired and wireless network security principles, equipment, software, practices, techniques, and tools including encryption standards and authentication methods.
Principles, practices, and methods of systems administration and maintenance.
Disaster planning and recovery techniques.
Database management systems and software.
Standard programming and scripting languages and utilities applicable to the area of assignment.
California Education Code related to the area of assignment.
Organizational operations, policies, and objectives.
General functions, policies, rules, and regulations of a community college.
Applicable codes, regulations, policies, procedures, and laws.
Family Educational Rights and Privacy Act (FERPA).
Microsoft Server, Operating System; Active Directory, Azure, and Office 365 including Exchange.
Server virtualization tools.
Record-keeping, record and file retrieval, filing, file sharing, and filing systems methods and techniques.
Effective communication skills, both verbally and in writing.
Modern office practices, procedures, and equipment.
Correct English usage, grammar, spelling, punctuation, and vocabulary.
Interpersonal skills using tact, patience, and courtesy.
Operation of computers, software programs, applications, and databases; computer hardware and peripheral equipment.
Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Ability to:

Independently perform the essential responsibilities of the position.
Design, configure, manage, and maintain the operations of complex wired and wireless network systems to achieve optimal technical performance and user support.
Research, plan, design, organize, test, implement, and maintain network system activities and services.
Plan, organize, document, control, and manage pertinent systems under general direction.
Evaluate customer requests, analyze requirements and information.
Develop solutions for system connectivity.
Create plans for system configuration and equipment installation.
Troubleshoot complex network hardware, software, and/or connectivity problems.
Make modifications and fixes to resolve problems.
Develop conceptual frameworks and apply state of the art technology to the design and management of operating system and network infrastructures.
Perform business and functional analyses and reach sound conclusions regarding customer needs and requirements.
Understand and apply the analysis of functional requirements to the development of proposals, specifications, and recommendations for efficient, cost-effective network systems and technology solutions.
Assess customer needs, set priorities, and allocate resources to most effectively meet needs in a timely manner.
Prepare clear, concise, and accurate system documentation, reports of work performed, and written materials.
Make sound decisions and determine appropriate action within clearly established guidelines.
Plan, coordinate, organize, and prioritize workload to meet schedules and timelines.
Coordinate flow of communications and information as needed.
Generate and prepare comprehensive reports related to the area of assignment.
Compose effective correspondence.
Type or input data at an acceptable rate of speed.
Maintain a variety of records, logs, and files.
Utilize a computer to enter and/or extract data, maintain automated records, and generate computerized reports.
Work independently with little direction.
Communicate effectively both verbally and in writing.
Establish and maintain cooperative and effective working relationships with others during the course of work.

PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this class.

Physical Demands
While performing the duties of this classification, employees are regularly required to sit or stand for extended periods of time; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel, operate personal computers and other standard office equipment; and reach with hands and arms; bend at the waist, kneel or crouch to file materials. Specific vision abilities required by this job include close vision, ability to distinguish basic shades and colors and the ability to adjust focus. Employees are frequently required to walk and stand and occasionally lift up to 25 pounds.

Mental Demands
While performing the duties of this classification, incumbents are regularly required to use written and oral communication skills; read and interpret data information, and documents; use math and mathematical reasoning; analyze and solve problems; learn and apply new information and skills; perform highly detailed work on multiple, concurrent tasks; use math and/or mathematical reasoning; perform highly detailed work under changing intensive deadlines on multiple, concurrent tasks; and interact with District administration, management, staff, students, vendors, the public, elected officials, and others encountered in the course of work, some of whom may be dissatisfied or disruptive.

Work Environment
The work environment described herein are representative of those an employee encounters while performing the essential functions of this classification. Incumbents in this classification may encounter frequent interruptions by college personnel, students, and the public.
Employees work under typical office conditions, with constant interruptions; noise levels may vary depending on activities of the office, division, or department. The employee often performs work in offices and other locations throughout the District/college where the noise level is generally quiet. Some work is performed in confined spaces, manholes, tunnels, basements, attics, pull boxes, on roofs, and under buildings; near moving mechanical equipment and heavy traffic; on uneven or slipper surfaces; employees may be exposed to outdoor weather conditions, airborne dust and particles, extreme temperatures and humidity, biological hazards, fumes, and the risk of electrical shock; some work involves climbing ladders and working in precarious places.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Americans with Disabilities Act (ADA) requires us to identify the essential (*) duties/functions of the position. We have indicated those duties with an (*)on the job description.

Diversity Statement

Adopted May 2023

College of the Siskiyous (Siskiyous) acknowledges and condemns the history of colonization of the Indigenous Tribes who originally inhabited the land on which our institution stands. We acknowledge their continued existence and wisdom regarding this place and area.

It is our mission and vision to foster a community that is inclusive, responsive and supportive of all of its members equitably. It is important for our students and staff to understand the history of our area, acknowledge the past, collaborate with our communities, and facilitate course work which empowers our students with the tools to lead with respect.

All members of the College community are responsible for creating, maintaining, and developing a learning environment in which differences are embraced, sharing is encouraged, equity is sought, and inclusiveness is practiced. We will continually assess our progress to ensure that diversity initiatives disrupt and eliminate harmful policies within our college community. Siskiyous welcomes and embraces students and employees from all backgrounds including, but not limited to: ability or disability, age, ancestry, body type or size, citizenship or immigration status, economic status, educational status, employment status, ethnicity, food or housing insecurity, gender, gender identity, gender expression, incarceration experience, language, marital or partner status, military or veteran status, national origin, neuro-diversity, physical or mental health status, political affiliation, race or racial identity, religion, reproductive status, sex, and/or sexual orientation.

The College strives to ensure that its diversity initiatives are anti-racist and inclusive. Our ultimate goal is to eliminate oppressive policies within our College community.

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