Shift Lead

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high quality delivery. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store, for our Dashers to deliver. We’re open early and close late - some sites even run 24/7

DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments, and is excited to roll up their sleeves and actively engage in day-to-day operations.  In this role, you will work within a local-fulfillment center supporting Site Management running great shifts and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment, maintaining inventory, and in some locations, this involves preparing food in a light-prep kitchen.

• Be an Owner: Take ownership of your assigned shifts including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft.
• Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly. 
• Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively, and serving as the point of escalation for daily operations.   
• One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example.You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a high-quality experience for our customers.
• Help improve Operations: Contribute ideas to improve our quality and customer experience. 

• You’re self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day.  You have high integrity and are excited to delight customers.
• You have a proven track record of success in food and beverage, warehouse, and/or retail environments.
• You’re able to be on your feet, and move heavy products. You are excited and physically able (with or without accommodation) to lift up to 50 lbs depending on the needs of the specific site and can operate a pallet jack and hand truck.
• You have the ability and desire to obtain and maintain a food handling certificate. (DoorDash will provide this training)
• You have a high school diploma or GED equivalent. A college diploma is even better but not required. 
• You are at least 18 years of age.
• You're organized and proficient in Google Docs and Google Sheets.
• You have flexibility in your schedule. Depending upon the scheduling needs of the hiring site, you can be available for a number of different shifts a week.

• Market Competitive pay 
• Opportunity for pay increases twice a year based upon performance
• Paid time off (PTO) and sick leave
• Health benefits starting Day 1 (Medical, Dental, & Vision)
• 401k match
• Gym membership reimbursement (up to $75/month)
• Monthly DashPass subscription including access to HBO max and Lyft Discounts
• Employee Assistance Program
• Career advancement opportunities

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

New Verticals is a new, lean team at DoorDash. We’re building and scaling new ways to delight our customers, leveraging the DoorDash platform

DashMart is a new team at DoorDash focused on building a new type of convenience store, offering both household essentials and local restaurant favorites to our customer's doorsteps. DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments and is excited to roll up their sleeves and lead from the front. In this role, you’ll guide a shift of 2-10 employees through daily operations, including delegating tasks, ensuring we’re providing a high-quality experience for customers, and promoting a positive work environment.

• Lead. Lead Operations Associates through their shift by ensuring the team is set up for success to work safely and productively, and serving as the point of escalation for daily operations, including scheduling and attendance. Provide real-time feedback to Operations Associates about performance and partner with Site Managers for next steps. 
• Assist with day-to-day tasks. Receive product from vendors, place product in appropriate locations, prepare customer orders, and help clean and organize work areas. 
• Delight Customers. Make sure customer’s orders get delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly. 
• Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules. 
• Help improve operations. Contribute ideas to improve our quality and customer experience.

• You’re self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day.  You have high integrity and are excited to delight customers.
• You have a proven track record of success in a warehouse, retail, or restaurant environment.
• You’re able to be on your feet, and move heavy product. You are excited and physically able (with or without accommodation) to lift up to 50 lbs, and can operate a pallet jack and hand truck.
• You have a high school diploma or GED equivalent. 
• You are at least 18 years of age.
• You're organized and proficient in Google Docs and Google Sheets.
• You have flexibility in your schedule. You may be required to work any day of the week, across daily operating hours

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. 

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit and several paid holidays. Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match and a mental health program, among others. 

To learn more about our benefits, visit our careers page here.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.