Sr. UX Researcher

Does your mind connect dots others can't even see? Do you inspire and mentor others to follow your example? Do you like solving complex problems with simple, elegant solutions? Join us as our next Senior UX Researcher.

We're looking for someone creatively analytical – who can think inside the box, and then blow the box up. The candidate we need can solve problems and teach others to do the same. They'll be able to crunch data while empathizing with the human users behind the numbers. They will have an insatiable curiosity and a thirst for truth. They ask why before asking how. And, they will be confident communicating rock-solid rationales supporting their ideas to senior stakeholders.

A Senior UX Researcher solves complex problems with simple, elegant solutions. They plan research activities, conduct qualitative and quantitative research methods, analyze the results, and translate the uncovered data into actionable insights. UX Researchers use industry best practices for their research methods to better understand research subjects' behaviors, motivations, and desire paths. They develop strong, trusting relationships between the research and product teams, providing leadership and support during strategy, ideation, and execution of enterprise-scale implementations.
Senior Researchers mentor and educate other researchers who are new to the team. They set the standard for research speed and quality. They work autonomously and require little oversight.

Job Duties and Responsibilities:

Plan UX Research (10%)

Achieve a deep understanding the problem space including business goals and market needs / desires
Determine the appropriate mix of UX Research methods, both qualitative and quantitative, and design experiments for a given scenario.
Document the planned research methods in a UX Research plan, including method names / descriptions, intended quantity of each method, expected timeline for plan execution, intended target of research methods.
Collaborate with team members to finalize the appropriate research methods, timing, and research targets
Recruit research subjects to participate in UX Research methods
Prioritize and reprioritize tasks based on varying criteria to achieve optimal speed-to-insight while managing multiple initiatives
Schedule research methods with research subjects and team collaborators
Champion new research methodologies to better understand the behaviors and desire paths of users
Can demonstrate effective research planning and educate others on how to do so
Assists in scoping research efforts to determine level of effort and potential timelines
Evaluates previous work efforts to determine approximate scope for future initiatives
Plans research with greater speed, accuracy, quality, and autonomy than UX Researchers

Execute UX Research Methods (25%)

Conduct user experience research activities like stakeholder interviews, collaboration sessions, usability tests, task analysis, surveys, web analytics, heuristic reviews, and field research in order to understand the context in which target audiences operate
Maintain execution of the timeline outlined in the UX Research plan
Inform stakeholders of research progress, clearly setting and re-setting expectations when needed
Pivot from original research plan when key learnings and insights suggest there is additional / different research to conduct
Demonstrate industry best practices for conducting each research method
Document and organize data resulting from the conducted research
Collaborate with designers, strategists, developers, and product teams to create a greater shared understanding of the user’s current experience, future vision, needs, and desires
Can demonstrate effective use of appropriate research methods and educate others on how to do the same
Executes methods with greater speed, accuracy, quality, and autonomy than UX Researchers

Research Analysis (20%)

Analyze qualitative and quantitative data from analytics tools, survey results, and other research methods to develop themes and insights that inform UX decisions
Collaborate with strategists, designers, developers, and product teams to map research findings to business goals and objectives
Translate insights and “light-bulb moments” into actionable recommendations
Measure research data, interpret data, and translate data into findings that relate directly to concrete goals for the project, product, or business area
Influence the measurement of experience from qualitative and quantitative perspectives, clearly connecting data to strategic and design solutions
Can demonstrate effective analysis and synthesis methods and educate others on how to do the same
Demonstrates synthesis and analysis with greater speed, accuracy, quality, and autonomy than UX Researchers
Ties insights and recommendations to measurable business outcomes

Reporting and Presenting Findings and Recommendations (30%)

Clearly summarize research findings to be interpreted by strategists, designers, developers, product teams and stakeholders.
Creates research artifacts as data documentation, including flows, diagrams, user stories, reports, and presentations
Build research reports in a variety of formats, adjusting content and format for different audiences
Communicates summary findings to various audiences, often through stakeholder presentations
Supports strategists and designers in stakeholder presentations by providing detailed data and research to create a rationale for decisions and recommendations
Can demonstrate effective reporting and presentation methods and educate others on how to do the same
Leads narrative creation and plays the role of primary storyteller in presenting research findings to stakeholders
Demonstrates ability to create narrative reporting with greater speed, accuracy, quality, and autonomy than UX Researchers
Demonstrates strong storytelling and situational adaptability during reporting and presenting

Leads and Inspires Others (15%)

Mentor, coach, and develop UX Researchers into strategic thinkers
Functions as a general resource for peers
Assists management in training new hires

Qualifications (Education, Experience, Certifications & KSA):

Bachelor's degree in a related field or an equivalent combination of education and directly related work experience required. Master's degree preferred. Field of Study: Human Computer Interaction, Data Science, Interaction Design, Cognitive Science, or Psychology
5 – 7 years related work experience
Experience mentoring & developing others
Google Analytics as an additional certification/license preferred

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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