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GC Instrument Services Specialist

4 months ago

Melville NY United States Pace® Analytical Services Full time
About Us

Pace® Analytical Services

Pace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace® ensures our air, water, soil, and more are safe.


Job Description

Make an impact. Build a career.

Here at Pace, our Technical Field Services (TFS) business provides unique opportunities for your career to flourish. By working in diverse customer settings and building strong customer partnerships TFS team members are constantly learning about new ways to challenge instrumentation and are establishing best practices that drive improvement in our processes. With over 40 years of lab operations experience, we serve a range of industries with unique instrumentation and facilities nationwide -- meaning our team has unparalleled access to a plethora of shared knowledge powered by supportive leadership. If you're looking for a close-knit team of analytical thinkers and a dynamic, hands-on work experience, look no further. Apply to join TFS today for a chance at exponential personal growth and a like-minded, team-oriented community invested in your success. 

 

Working in TFS allows chemists to perform hands-on work and interact directly with our clients. We specialize in servicing instrumentation such as GC, GC/MS, purge and trap samplers and concentrators, LC, LC/MS, and IC. While the instrumentation is complex, TFS has an extensive training program for new employees as well as ongoing training to continue building the capabilities of each service staff member. Our TFS Specialists have multifaceted skill sets including strong technical aptitude, great customer service, efficient problem resolution techniques, good documentation practices, and a solid understanding of laboratory regulatory requirements. Additionally, we have been providing service support to customers for over 24 years, achieving steady growth and creating multiple advancement opportunities nationwide.

 

That’s why we need you — your curiosity, your talents, and your drive — to help us advance this important work, and your career.

 

Find your place at Pace®

 

Instrument Services Specialists (ISSs) are responsible for providing technical solutions and an advanced level of instrument support services to customers of TFS including external clients, laboratory operations within the Pace lab system, and departmental coworkers. Our ISSs also provide customers with a variety of support services associated with their analytical instrumentation including routine maintenance, operational and performance testing, hardware and software troubleshooting, instrument repair, and personnel training.

 

What you’ll do

  • Instrument preventive maintenance, installation, troubleshooting, repair and performance testing
  • Application software installation, configuration, and troubleshooting
  • On-site and remote customer support
  • Provide technical training on analytical systems
  • Ensure regulatory compliance
  • Maintain positive relationships with customers

 What you’ll bring

  • BS degree in chemistry or related science
  • Experience working with chromatography systems such as GC, GCMS, Purge and Trap, HPLC/UHPLC
  • Strong customer service skills
  • Able to travel up to 25 percent

Additional Information

Benefits

80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Work Schedule Mon-Fri 8a.m.-5:00p.m.