ISP Support Technician

2 weeks ago

Raleigh NC United States TEKsystems Full time

Join Our Team: ISP Technician

About Us: We provide innovative solutions that empower 1,500 electric and telephone members to bring the advantages of today’s evolving technology to rural America. Our solutions are tailored to meet the unique needs of rural utilities and their customers, including integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile, and video. As a dynamic and growing cooperative with over 800 employees across eight office locations, we are dedicated to supporting our rural cooperative members through a consultative approach.

Role: ISP Technician

Location: Preferably local to Cedar Rapids, IA; Huntsville, AL; or Raleigh, NC. Remote candidates will also be considered.

Training: 5 weeks, 100% remote. Local candidates will pick up equipment; remote candidates will receive it by mail.

Shifts: Mix of first and second shifts, including weekends.

Responsibilities:

  • Provide 24x7x365 customer support for ISP partners.
  • Handle inbound calls, chats, and emails.
  • Troubleshoot and resolve voice, data, video, and connectivity issues.
  • Upsell products and services.
  • Track and record calls.

Skills Required:

  • Proficiency in Windows 10 and Windows 7.
  • Experience in call center support and troubleshooting.

Additional Qualifications:

  • Local candidates preferred, but remote candidates will be considered.
  • Training attendance is critical; missing more than one day can lead to program drop.
  • Strict attendance policy for the first 30 days.

Experience Level: Entry Level

Benefits:

  • Medical, dental, and vision insurance.
  • Critical Illness, Accident, and Hospital coverage.
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options.
  • Life Insurance (Voluntary Life & AD&D for employees and dependents).
  • Short and long-term disability coverage.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Paid Time Off (PTO), Vacation, and Sick Leave.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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