Service Writer

1 month ago


Baton Rouge, United States TruckPro LLC Full time

Service Writer - Heavy-Duty Diesel Repair ShopFull-Time, Non-Exempt

 

TruckPro Benefits:

  • Medical/Dental/Vision Insurance
  • 401k with Company Match
  • Life Insurance
  • Paid Time Off 15 days per year
  • Health Savings Account with Company Match
  • Paid Training
  • Year-round work - no hours cut
  • Daytime Work hours

Key Service Writer Responsibilities Include:

  • Determine problems and services by listening to customer’s descriptions of symptoms, clarifying description problems, conducting inspections, checking maintenance records, and examining service schedules
  • Discuss repairs and findings with mechanics and document accordingly
  • Verify warranty and service contract coverage by examining records
  • Obtain authorizations and produce estimates by costing materials, supplies, and labor
  • Prepare repair orders by describing symptoms, problems, and causes discovered
  • Maintain customer rapport by explaining estimates and expected return of vehicle
  • Maintain customer records by recording problems and corrective actions planned
  • Obtain parts for mechanics and assist with maintenance of shop equipment

 Successful Service Writer Candidates Will Have:

  • Related work experience as a Service Writer or Lead Mechanic
  • Knowledge of medium/heavy-duty diesel trucks & trailers required
  • Comprehensive understanding of service and repair operations in the truck industry
  • Excellent customer service skills
  • Professional written and verbal communication skills, required
  • Organizational and multi-tasking skills needed to thrive in a fast-paced environment
  • Proficiency with MS Office Suite products with ability to conduct basic tasks in Excel

 

#li-ch1

 


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