Field Service Representative

2 months ago

San Jose, United States Securitas Electronic Security Full time
Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. For more information, visit www.securitashealthcare.com

Position Summary
 The employee will be remote and live in the Sacramento, CA vicinity primarily supporting the Western region of the US with flight travel to other locations as needed. Will drive or fly to customer locations to provide on-site installation and support to clients using Securitas Healthcare products. Will be responsible for installing low voltage systems that are used in long-term care healthcare facilities. Understanding of network connectivity and software configuration troubleshooting will also be necessary. Will be required to provide training on products to end-users as needed.    
 
Essential Job Functions

  • Represent and support the Company in the field, through pre-sale site surveys, equipment installations, repair or replacement, and customer training, according to Company schedules, procedures, and standards. 
  • Install, configure, and commission new systems by following company procedures and processes
  • Perform service work at customer sites including troubleshooting, repair, or replacement of customer equipment
  • Visit facilities to perform preventative maintenance by inspecting installed equipment and making repairs as needed
  • Complete facility site surveys to determine usability for products manufactured and/or sold by the Company
  • Provide training to facility personnel to show the correct operation and maintenance of installed equipment 
  • Perform administrative duties including writing facility visit reports, completing service or post-installation checklists, creating and submitting expense reports, and maintaining accurate inventory of equipment and parts on a company vehicle
  • Attend construction meetings when needed to help ensure that installations that are part of a new construction or renovation project go as planned
  • Participate in an on-call rotation to help cover for emergency repairs on weekends or holidays
  • This is a customer-facing role.  The candidate must have strong customer service skills in order to clearly communicate with the customer and colleagues in the field and at the office in order to ensure that customers are satisfied following each project.
  • Must have time management skills in order to arrive at sites when planned and to finish all work in the time allotted for each project.   
  • Knowledge of use and basic configuration or troubleshooting of PC systems required
  • Must be able to use hand tools and operate basic handheld power tools
  • Must be able and willing to work alone and stay in contact with the office as scheduling requirements change
  • Must be able to lift up to 75 pounds in some instances
  • Must be able to climb and stand on ladders for extended periods of time
  • Required to stand in and crawl through tight spaces occasionally under extreme temperatures (attics, crawl spaces, utility access, etc.). Crawl space access may be as small as 16” 
  • Must have the ability to travel extensively, overnight, on a regular basis (up to 100% of the time)
  • Other duties as assigned 

 
Required Qualifications

  • High School Diploma or GED
  • Valid Driver's License with no restrictions
  • 2+ years of experience with installing or troubleshooting low voltage systems including security systems, access control systems, door controllers, elevator controllers, relays, etc.
  • Ability to obtain required State licensing needed to successfully perform the role 

 
Preferred Qualifications

  • Hold C-7 Low Voltage Systems Contractor and C-28 Lock and Security Equipment Contractor licenses
  • An associate degree in Electronics or a related field 
  • Wiring, cabling, and/or security or access control system installation 
  • Field service experience traveling to multiple customer job sites
  • Some experience in customer training preferred
  • Experience supporting or installing systems that use radio technology
  • Experience with data networking

This position entails delivering on-site services at customer facilities, particularly in hospitals. As a condition of employment, the selected candidate may need to engage in vendor credentialing systems specified by the customer.

Additional documentation and compliance with vendor credentialing requirements are mandatory, encompassing, but not limited to:

  • Verify vaccination records or immune titers for MMR, Tdap, Varicella, COVID-19, and Hepatitis B.
  • Annual obligations for TB screening with a negative test and confirmation of flu vaccination status.
  • Background checks and/or drug screenings conducted by third-party vendors. During this procedure, you may be asked to provide personal information, such as Social Security Number (SSN).

 We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service. 

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