Hardware Lab Technician

3 weeks ago

Sunnyvale, United States Experis Full time

Title: Hardware Lab Technicians
Location: Sunnyvale, CA 
Starts with 12months contract

Vision
We need an individual to serve as a manual lab technician for the team, and work alongside engineers to perform validation on Mac/ laptop hardware on 100’s of units at a time. The lab technician will be responsible for unboxing, racking, cabling, scanning, inventory management, lab maintenance, SW/FW updating and assisting with experiments.

Key Benefits
•    Doing the manual heavy lifted required by racking and maintaining 100’s of Mac NPI hardware and test devices
•    Assist the team’s engineers with their requests for regression or additional data
•    Keep track of 100’s of devices under test and peripherals
•    Setup hardware and perform regular software updates to hardware under test

In Scope
•    100% on-site role with no option for remote work. Must be on-site during working hours to support engineers as needed and to execute tests
•    Unboxing and racking on up to several dozen DUTs, peripherals, and other units of test on a daily basis
•    Manually preparing hardware to be tested via automated frameworks by first placing, cabling, configuring, and scanning test devices and equipment
•    Tearing down racks in a quick and efficient manner to allow for rack space to be used by other projects
•    Be available on-site in the labs for troubleshooting issues and assisting engineers when problems arise
•    Maintain lab test equipment and infrastructure as requested by the team
•    Prioritizing tasks and communicating to team members to identify correct order of tasks. Must alert team members with ample notice if unable to complete assigned tasks on-time
•    Categorize and keep track of test peripherals in the lab using internal tools
•    On-going documentation of test processes for future reference
•    Working on manual tasks required for maintaining or setting up new lab spaces

Technical Requirements
•    Knowledge of Mac hardware
•    Strong troubleshooting skills
•    High level of comfort using Terminal and bash
•    Strong attention to detail
•    Strong time-management skills
•    Strong communication skills
•    Ability to multitask and deliver results under competing priorities

Expectations by Phase
1.    Training - work with team members to learn the tools, schedules, expectations and steps for the different tasks. Expected to be comfortable with basic training skills in  2 weeks. 
2.    Execution & Delivery - Once trained on a particular task, follow expected schedules and deliver expected results consistently 

Risks
•    Technical skillset must be strong enough to gain comfort in the role
•    Fast-paced environment with constantly changing priorities and context switching

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