Cloud Engineering Support Specialist NOC Patching

1 week ago

Raleigh, United States Cox Communications Full time
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

DUTIES AND RESPONSIBILITIES: (Essential Duties include but are not limited to):

  • ~ 25 % allocation of time

    • Review and validate operating systems and application version requirements that will be applied to customer environments.
    • Validation of reporting and processes to assure customer success and satisfaction.
  • ~ 25 % allocation of time

    • Work cohesively with a team as well as all divisions of company. Customer-first approach.
    • Drive special projects with other teams to provide feedback and develop improvements to processes and systems.
  • ~ 20 % allocation of time

    • Maintain multiple customers' operating systems and application versions.
    • Patch / Update OS, VDI, and Networking applications and appliances.
  • ~ 20 % allocation of time

    • Triage & remediate incoming alerts.
    • Update and Manage case backlog based on internal policies.
  • ~ 10 % allocation of time

    • Crisis Management - Identify any high priority issues, escalate to the next level, and plan process to remediate.


Minimum Qualifications :

  • High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
  • Experience patching multiple environments
  • Proficiency in computer usage, internet, and Microsoft Office suite of applications.
  • Basic Networking (Ping, Trace Route, Gateway, DNS, Subnet, IP Address, MAC Address)
  • Basic Active Directory
  • Basic Troubleshooting Fundamentals
  • Basic understanding of what the Cloud is.
  • Basic understanding of what Virtualization is.
  • Basic understanding of how technology interacts (ex: how does AD effect logging into a computer if there's no network)
  • Work 40+ hours a week. (NOC/Patching team operates 8x5 and potential maintenance windows)
  • Shift can vary based on maintenance work required.
  • Full time onsite / potential hybrid remote


Preferred Qualifications :

  • CompTIA A+ Certification
  • CompTIA Cloud+ Certification
  • CompTIA Network+ Certification
  • Microsoft Azure AZ-900 Certification
  • Microsoft Azure AZ-104 Certification
  • Microsoft Azure AZ-140 Certification
  • Fortinet NS4 Administrator Certification
  • Fortinet NS4 Administrator (Specialty) Certification
  • Degree in related discipline
  • Knowledge in Active Directory
  • Knowledge in Networking
  • Server Performance Monitoring
  • Citrix Desktop and/or Hosted Applications
  • SalesForce
  • N-able
  • VMWare Horizon View
  • Azure
  • Fortigate
  • Velo Cloud
  • Veeam


USD 25.58 - 38.37 per hour

Compensation:

Hourly base pay rate is $25.58 - $38.37/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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