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US-Field Technical Spt Rep II Tier 3

4 months ago

Tampa, United States Experis Full time

Title: Field Technical Support/ Field Engineer
Location: Tampa FL 33619 United States (On-Site)
Duration: 24 months Contract
Pay Range $20 to $26.00/hr.

We are looking for a “Field Technical Support/ Field Engineer” to join one of our Fortune 500 clients.

Job Summary
Responsible for resolving hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of customer’s data centers.

Responsibilities:

  • Analyzes, troubleshoots, and resolves issues within IT infrastructure including enterprise systems, servers, storage, and networking.
  • Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting.
  • Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
  • Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.
  • Able to proficiently perform data center support tasks with little guidance.
  • Demonstrate hands-on practical knowledge of systems and policies.
  • Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities.

Must have:
  • Must have a basic understanding of Storage theory, Server layout and Network concepts.
  • Must have your own transportation, insurance, and valid driver’s license.
  • Must be willing to travel from customer to customer when necessary.
  • Must be able to work overtime if you are in an installation or rack/stack event.
  • Must be able to work weekends with advanced notice due to a customer installation schedule.
  • Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
  • Requires good understanding of the general/technical aspects of the job.
  • Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.

Education &Qualifications:
  • 3 – 5 years of technical experience and an Associate’s Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
  • Must be able to lift to 40 lbs.
  • Ability to operate manual and power hand tools.
  • Linux, Virtualization and Windows Server experience a plus
  • Experience with pallet jack and data center server lifting tools is a plus.


Interview process:
1 round- On-Site Interview

We are looking for the candidate who are eligible to collaborate with any employers without sponsorship.

If you are interested, please click “Apply” button.

If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested.