Contact Center Customer Service Inbound/Outbound II
1 week ago
Our client in the customer service industry is seeking a Contact Center Customer Service Inbound/Outbound II to join their team. As a Contact Center Customer Service Inbound/Outbound II, you will be part of the customer service department supporting various teams. The ideal candidate will have excellent communication skills, the ability to multi-task in a fast-paced environment, and proficiency in Microsoft Office.
Job Title: Contact Center Customer Service Inbound/Outbound II
Location: Bridgewater, NJ
Pay Range: $25 per hour
What's the Job?
- Communicate effectively with internal and external customers
- Identify the customer's needs and respond appropriately and efficiently with a sense of urgency
- Follow established guidelines specific to each claim report or inquiry
- Locate, confirm, and document appropriate information, which may involve multiple systems
- Remain current on constant process updates and technology used within the company
What's Needed?
- High School diploma or equivalent experience
- Bilingual in English and Spanish is a HUGE plus
- Experience in customer service or call center with the ability to empathize with the customer
- Ability to multi-task (i.e. talking and typing simultaneously) in a fast-paced environment
- Organizational and time management skills
What's in it for me?
- Full-time, home-based position
- Allstate-owned laptop provided
- Mon-Fri/08:00am- 04:30pm work schedule
- Opportunity to work with a leading company in the customer service industry
- Potential for growth and development within the company
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
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Bridgewater, United States Manpower Full timeJob DescriptionJob DescriptionOur client in the customer service industry is seeking a Contact Center Customer Service Inbound/Outbound II to join their team. As a Contact Center Customer Service Inbound/Outbound II, you will be part of the customer service department supporting various teams. The ideal candidate will have excellent communication skills, the...
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Bridgewater, United States Manpower Full timeJob DescriptionJob DescriptionOur client in the customer service industry is seeking a Contact Center Customer Service Inbound/Outbound II to join their team. As a Contact Center Customer Service Inbound/Outbound II, you will be part of the customer service department supporting various teams. The ideal candidate will have excellent communication skills, the...
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