Desktop Administrator

3 weeks ago

Nashville, United States Servpro Industries, LLC Full time

What we offer

  • Excellent health benefits plan, which includes medical, vision and dental options
  • 401(k) with company match
  • Company profit sharing plan
  • Generous paid time-off and paid holidays
  • Paid parental leave
  • Company-paid mental health benefit through Headspace
  • 2 free on-site fitness rooms
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program

Job Summary

Desktop Administrator is responsible for providing daily technical support and enhancements to Servpro’s critical business Systems, and desktop environment. Responsibilities encompass support for a technical infrastructure of Corporate users and daily access to and usage of Corporate systems for Franchises nationwide.

Major Duties and Responsibilities

  • Provide daily technical Production support to Servpro Corporate users and Servpro Franchise users.
  • Provide maintenance, enhancements, and implementation for Servpro applications including, but not limited to, Servpro Office Automation, Visitation, FFA.
  • Install, configure, maintain, and enhance PC/Desktop workstations/Laptops, software, and peripherals for Servpro corporate users.
  • Maintain Servpro’s Technical Support, answer user calls, track technical issues, and follow up with users for technical solutions.
  • Utilize ticketing system to manage and maintain record of all support calls and responses.
  • Determine issue prioritization based on critical needs of Franchises and/or corporate users.
  • Demonstrate expertise by providing sound, creative Technical approaches and a thorough knowledge of Microsoft applications, upgrades, patches, and new system technology as utilized in the Servpro environment.
  • Develop and execute test case scenarios to help ensure quality products are released to the user base
  • Assist with the development of user documentation for software developed in-house as well as documentation concerning the application of commercial software to Servpro processes.
  • Attend Information Systems Staff Meetings.
  • Provide other duties and functions as requested by Management.

Required Qualifications

  • Minimum of two years' experience in a technical environment, providing technology support to end-users.
  • Extensive knowledge of Microsoft desktop applications and operating systems with hands-on experience installing, maintaining, enhancing and upgrading of these applications.
  • Must have knowledge of PC Desktop and LAN environments, phone systems and components.
  • Must possess capability to manage multiple assignments concurrently, high degree of analytical and interpersonal skills, positive attitude and initiative, and teamwork approach.
  • Proven experience in a fast-paced environment with multiple users preferred.
  • High school diploma or equivalent required

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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