Regional Director of Operations

Discover Your Purpose with Us at Seaton Senior LivingAs Regional Director of Operations, you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.Your Role:As the Regional Director of Operations, you will support, lead, and direct multiple communities to achieve operational and financial success. You’ll be responsible for ensuring resident satisfaction, delivering high-quality care and services, and driving occupancy and revenue growth across your region.Position Highlights:Status: Full TimeSchedule: Remote with extensive travel throughout the Mid-Atlantic region (NY, NJ, PA, DE, MD, DC, VA)Location: Must reside in the Baltimore, MD area – Remote with extensive travelRate of Pay: $155–160K base + bonusTravel: Extensive regional travel requiredWhat You’ll DoLead operations by directing and coordinating activities in alignment with Seaton Senior Living’s goals, objectives, and policiesCommunicate a clear, resident-focused vision across communitiesReview annual resident satisfaction surveys and implement programs to increase satisfactionManage and hold Executive Directors accountable for achieving community-specific and organizational goalsPartner with Executive Directors to develop strategies that meet NOI expectationsMaximize occupancy to achieve or exceed budgeted revenue goalsDevelop and execute occupancy growth plansReview monthly financial statements; collaborate with Executive Directors to address deficienciesMaintain awareness of competition and industry trendsMaintain a strong presence in the communities, spending the majority of your time onsiteSupervisory ResponsibilitiesOversee recruitment, hiring, employee relations, and separations of community leaders in accordance with policyProvide oversight and accountability for Executive Directors to ensure operational efficiency and financial successDelegate authority, responsibility, and accountability appropriately across leadership teamsLead the regional team in alignment with Seaton’s mission and valuesFoster teamwork, accountability, and proactive problem-solvingPromote leadership development, best-practice sharing, and collaboration across communitiesQualificationsBachelor’s degree in a related field requiredMinimum of five years’ senior living leadership experience, including combined Sales and Operations responsibilitiesExcellent written and verbal communication skills, including strong presentation abilitiesAbility to analyze financial reports, performance metrics, and data to guide decisionsProficiency with Microsoft Office (Word, Excel, Windows) and ability to adapt to technology platformsStrong leadership and team-building skills; able to inspire and hold others accountableDemonstrated judgment, problem-solving, and decision-making skills, with the ability to balance multiple priorities in fast-paced settingsPositive client service attitude with a commitment to resident satisfaction and organizational valuesWhy Join Us?Enjoy a comprehensive benefits package – medical, dental, vision, PTO, 401(k), and more for eligible positionsThrive in a purpose-driven environment that puts residents firstJoin a collaborative, supportive leadership team that values your voiceBuild meaningful connections and create lasting impact for residents and their loved onesBenefits You’ll Enjoy:Competitive wagesEarly access to earned wages before paydayFlexible scheduling optionsPaid time off and Holidays (full-time)Comprehensive benefits including health, dental, vision, life and disability (full-time)401(k) with employer matchPaid training and professional development opportunitiesMeals and uniforms providedEmployee Assistance ProgramAbout Seaton Senior LivingSeaton Senior Living is part of the Discovery Senior Living family of companies, one of the nation’s largest senior living operators. With a focus on performance, innovation, and lifestyle personalization, Seaton manages and enhances senior living communities across the U.S., supporting more than 6,500 residents nationwide.Equal Opportunity EmployerWe are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/VA Note to ApplicantsThis job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.Agency PolicyWe do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.Employment Scam WarningWe only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.