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People & Culture (HR) Manager
4 months ago
/ Work in a dynamic, culturally diverse team from around the globe
/ Work experience in an iconic, unforgettable, and inspiring location
/ Discounts at our hotels, restaurants, attractions and retail.
/ The chance to work in an inclusive culture and make life-long friends
/ Access to subsidized mental health and wellness resources
/ Opportunities for career growth or future work at other Pursuit locations
What will be your daily pursuit?:As the People & Culture Manager you will provide P&C consultation and support to Pursuit's Alaska Collection. Covering all areas of People & Culture, your daily mission will be to build the Pursuit culture and capability of our team members across the businesses to deliver on Pursuit’s mission, vision, and strategic priorities.
What will you do in this job?:Business Partnership
/ Hold regular one-on-one meetings with General Managers to stay in the know on how things are going, any needs of the business, and how you can best support the team throughout the season.
/ Regularly communicate any updates or changes as they relate to People & Culture tools and processes to keep our teams informed.
Engagement & Recognition
/ Lead the annual team member engagement survey and action planning process for your respective lines of business, in alignment with the collection’s overall targets and goals.
/ Communicate and champion Pursuit’s recognition programs, providing feedback on program enhancements.
Employee Relations
/ Serve as the point of contact for employee relations concerns, providing sound guidance to operations leaders on concerns that can be resolved at the unit level. Follow up to ensure concern has been brought to full resolution with the concerned team member(s).
/ Conduct thorough investigations into sensitive matters and bring concern to full resolution with concerned team member(s).
/ Build manager capability on handling concerns in partnership with the Director of People & Culture.
Recruiting
/ Support collection and line of business year-round and seasonal staffing by ensuring candidate flow is strong. Partner with the Talent Acquisition team to deploy creative strategies and tactics to boost top of funnel volume when needed.
/ Lead the recruitment process for management and seasonal positions – through domestic and international hiring.
/ Build manager capability on the tools, and interview and selection processes in partnership with the Director of People & Culture.
/ Deliver engaging, comprehensive, and consistent onboarding experience for all new team members in partnership with the Director of People & Culture and Operations partners.
Performance Management
/ Lead the annual performance management process, with support from the People & Culture Support Services team, inclusive of launching new tools, educating leaders and ensuring high levels of engagement with the process.
/ Identify and address performance opportunities/issues through coaching, counseling, and disciplinary action when necessary.
Training & Development
/ Participate in collection and line of business training and development initiatives as identified. Provide recommendations for training opportunities based on identified gaps.
/ Support team member development through succession planning.
Compliance
/ Subscribe to relevant publications to stay up to date with US and Alaska labor laws and regulations in our industry.
/ Balance Pursuit’s practices and processes with legal compliance and business needs.
What skills and experience do you need for this job?:
/ Bachelor’s degree in human resources or related field preferred; or applicable experience
/ 5+ years progressive HR experience in a travel, leisure, and/or hospitality organization
/ Solid understanding of HR best practices and US labor laws
/ Strong curiosity with the ability to research what you don’t know and develop recommendations to share with P&C and Operations leadership
/ Desire and ability to build strong relationships/partnerships
/ HR Certifications (SHRM-CP, HRCI-PHR) are helpful to have in this position
What will your work environment be like?:Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.
We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada, and Glacier and Denali National Parks in the United States in addition to FlyOver Canada in Vancouver, B.C., FlyOver Iceland in Reykjavik. In addition, new attractions coming soon include two FlyOver theater attractions in Las Vegas and Toronto, and a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland - Sky Lagoon. The company is executing an aggressive growth strategy, expanding into multiple geographies and iconic locations that enjoy perennial visitor demand.
We are strengthening and improving our culture, our attractions and our operations to deliver these unforgettable guest and staff experiences. We will work hard to refine and execute our strategic plan for the expansion of the business, accelerate profitable revenue growth through strategic capital deployment, drive strong organic growth of our existing businesses, and acquire unique and complementary businesses. We will work tirelessly to build a strong entrepreneurial, fun and rewarding culture for our team members.
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at .
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.
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