Club Membership Manager

3 weeks ago

Reno, United States Bass Pro Shops Full time
POSITION SUMMARY:

This Retail Manager position for our Bass Pro Shops and Cabela's CLUB program is a unique position in our retail locations. The Bass Pro Shops and Cabela's CLUB is a comprehensive customer loyalty program that allows customers to better connect with our company and the outdoors. As a salaried member of the leadership team your day will vary from your primary role of overseeing and driving the Bass Pro Shops and Cabela's CLUB credit program and CLUB customer experience culture throughout the store, to supporting the entire team during your Manager on Duty shifts.

Our most successful CLUB Membership Managers are those who:
  • Inspire others to deliver an outstanding CLUB Customer Service Experience every time
  • Influence others by building strong and trusting relationships through collaborative efforts
  • Are servant leaders at heart and passionate about the team, always remaining transparent, empathetic, and honest
  • Are passionate about being a coach and trainer to store leadership, peers, and outfitters throughout the store; being a coach of coaches
  • Are great at multi-tasking and love working in a fast-paced, ever-changing environment
  • Are metrics and compliance driven; always striving to improve results and resilient when faced with setbacks
ESSENTIAL FUNCTIONS:

Customer Experience
  • Consistently exemplifies outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations. Promotes current CLUB cost savings programs to our customers by effectively merchandising and signing products for higher visibility.
  • Actively listens to customers to address questions and concerns regarding the CLUB program. Develops and implements strategies to improve the CLUB customer experience.
  • Serves as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable regarding current CLUB promotions and programs available to our customers
  • Collaborates with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela's CLUB brand standards
Influential Leader and Trainer
  • Build strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence.
  • Motivates and inspires outfitters by giving them the tools and training to be confident in their approach leading to success with referrals.
  • Leads by example, serves as a role model and coach for peers and outfitters.
  • Facilitates CLUB 101 training with all new Outfitters during the onboarding process, creating a fun and engaging learning environment.
  • Supports Outfitter recognition by implementing the Members Only program and creating store level CLUB recognition and engagement initiatives to build a CLUB culture. Regularly recognizes others' contributions and successes in getting CLUB referrals.
Builds Great Talent
  • Creates a strategy around recruiting and retaining great talent. Forward thinking; sees the value of hiring the right CLUB Outfitters and building strong teams. Leverages tools and resources available to recruit and retain hourly CLUB Outfitters.
  • Promotes a positive outfitter centric culture focused on developing self and others. Provides timely, honest feedback, coaching and guidance for underperforming outfitters, creating an individualized development plan for improvement.
Compliance and Analytics
  • Designs and executes strategies to help meet key CLUB metrics. Reviews and analyzes CLUB reporting daily for key performance metrics. Partners with General Manger to develop and lead execution of corrective action plan for improving key metrics being missed.
  • Executes all Bass Pro Shops and Cabela's CLUB operational and compliance programs. Coordinates and improves execution of all department functions to further drive performance and compliance. Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store.
  • Serves as the leader for the CLUB instant issuance process including training others on all inventory management procedures.
  • ALL OTHER DUTIES AS ASSIGNED - The above information is a general description of the scope of work and leadership skills for the CLUB Membership Manager role. There may be other related duties as assigned to support all areas of the store based on business needs.


EXPERIENCE/QUALIFICATIONS:
  • Minimum Degree Required: High School Diploma or Equivalent
  • Years of experience: 2 to 4+ years Sales, Management, or Leadership Experience
KNOWLEDGE, SKILLS, AND ABILITY:
  • Ability to calculate figures and amounts such as discounts, commissions, and percentages.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret a variety of other financial, legal, and technical information.
  • Ability to read and analyze certain reports. Ability to write reports and business correspondence.
  • Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
  • Ability to conduct meetings and presentations to groups.
  • Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
  • Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
  • Demonstrated use of Team concept of Management
TRAVEL REQUIREMENTS:
  • As needed for training and CLUB off-site events
PHYSICAL REQUIREMENTS:
  • Constantly communicates with others to exchange information
  • Regularly computer work, walking and standing
  • Occasionally sitting and lifting up to 50lbs
  • Occasionally work in outdoor elements, hot and cold temperatures
  • Occasionally work in noisy environments
WORK ENVIRONMENT:
  • Retail/Store
INDEPENDENT JUDGEMENT:
  • Develops objectives and general policies and procedures for a specific program or functional area of responsibility within the general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more


Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
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