Sr Business Analyst
3 weeks ago
---------This only for w2 candidate --------------------------
5+ years of experience in GS implementation and providing support and experience of configuring Gainsight based on business requirements.
The role involves Tier 2 support for Gainsight, focusing on backend configuration changes.
• The position is currently a contract role with potential for extension based on future budget and market conditions.
• Minimum of 5 years of experience with Gainsight, with flexibility for 3 years if combined with Salesforce (SFDC) admin experience or Gainsight certifications.
• Experience in technical implementation and configuration of Gainsight.
• Experience with CRM integration and customer success management (CSM).
• Gainsight Certified Administrator preferred.
• SFDC admin experience is a plus.
• Flexibility and adaptability in managing multiple tools and tasks.
• Ability to work closely with business teams to document requirements and support technical implementations.
• Work closely with Taylor Friss, the product owner, and other team members.
• Collaborate with engineering, vendors, and business teams.
• Similar Job Titles: Gainsight Administrator; Salesforce Administrator with Gainsight experience
Preferred Qualifications:
• BA/BS degree
• Gainsight certified administrator
• Experience supporting Global Sales and support teams.
• Experience in gathering business requirements and leading unit testing.
• Solid understanding of technical aspects of Gainsight.
• Excellent communication, teamwork, multitasking, problem solving and collaboration skills.
• SFDC and/or Dynamics CRMs experience.
• Support business process experience.
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