Sr Business Analyst

3 weeks ago


mountain view, United States SRM Digital LLC Full time

---------This only for w2 candidate --------------------------


5+ years of experience in GS implementation and providing support and experience of configuring Gainsight based on business requirements.

The role involves Tier 2 support for Gainsight, focusing on backend configuration changes.

• The position is currently a contract role with potential for extension based on future budget and market conditions.

• Minimum of 5 years of experience with Gainsight, with flexibility for 3 years if combined with Salesforce (SFDC) admin experience or Gainsight certifications.

• Experience in technical implementation and configuration of Gainsight.

• Experience with CRM integration and customer success management (CSM).

• Gainsight Certified Administrator preferred.

• SFDC admin experience is a plus.

• Flexibility and adaptability in managing multiple tools and tasks.

• Ability to work closely with business teams to document requirements and support technical implementations.

• Work closely with Taylor Friss, the product owner, and other team members.

• Collaborate with engineering, vendors, and business teams.

• Similar Job Titles: Gainsight Administrator; Salesforce Administrator with Gainsight experience

Preferred Qualifications:

• BA/BS degree

• Gainsight certified administrator

• Experience supporting Global Sales and support teams.

• Experience in gathering business requirements and leading unit testing.

• Solid understanding of technical aspects of Gainsight.

• Excellent communication, teamwork, multitasking, problem solving and collaboration skills.

• SFDC and/or Dynamics CRMs experience.

• Support business process experience.


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