Account Supervisor

3 weeks ago

New York, United States McCann Health London Full time
Job Description

JOB SUMMARY
The Account Supervisor (AS) oversees the day-to-day operations between the account team, the internal cross-functional teams, and the client. The AS produces high-quality results throughout the development of the brand plan by providing leadership and guidance to accomplish client goals. The AS is a hands-on role that manages efficient workload completion of the assigned brand(s).

ESSENTIAL FUNCTIONS
Agency Responsibilities: Oversees day-to-day operations of cross-functional team

Client Management: Cultivates and maintains strong client relationships. Liaises with client partners to discuss project execution

People Management: Supervises account team by providing leadership and guidance. Plays an important role in the growth of junior team members

JOB DUTIES / RESPONSIBILITIES
*For Specialty functions, see additional information (if applicable) in the box below.
Agency Responsibilities
- Oversees assigned projects from creative brief development through deployment
- Collaborates effectively on the day-to-day operations with internal cross-functional team(s)
- Fosters positive internal relationships and ensure all departments are aligned on client deliverables
- Leads internal status calls and ensure proper integration of agency disciplines (scientific, media, art, copy, accounting, production, creative)
- Develops in-depth knowledge of assigned category and stays up to date on relevant brand/category information
- Manages all agency resources to meet client's marketing needs
- Understands how strategy and medical functions fit into the big picture
- Fiscal management of client accounts (prepare contracts, oversee job hours and expenses, budget for future estimates, manage client reconciliations) in partnership with finance and PM
- Maintains responsibility for tactical implementation to include print, digital, multimedia
- Participates in development of scope of work and staffing plans in partnership with PM and account leads

Client Management
- Engages with senior-level clients and continue building ongoing relationships
- Conceives, develops, and executes marketing communications and promotions, which match client marketing objectives and strategies
- Develops work orders/creative briefs, and provide timely estimates for projects to clients
- Provides prompt, well thought-out decisions in response to project demands/challenges
- Owns multiple workstreams and delegate tasks to junior team members to complete projects efficiently and effectively
- Leads client status meetings to keep client informed of project status and finances
- Understands and operate within the established client and agency processes
- Provides insight on client reports showing updates on project status and budget allocations
- Manages client expectations around timing and feasibility

People Management
- Manages, motivates, and develops direct reports
- Delegates tasks to direct reports and oversees progress
- Mentors team members

EDUCATION
DEGREE/DIPLOMA

AREA OF STUDY

REQUIRED/PREFERRED

Bachelor's degree

N/A

Preferred

LICENSES & CERTIFICATIONS

EXPERIENCE
MINIMUM EXPERIENCE

AREA OF EXPERTISE

REQUIRED/PREFERRED

3+ years

Professional

Required

3+ years

Agency/Marketing

Preferred

KNOWLEDGE, SKILLS, & ABILITIES
• Interest in healthcare
• Basic knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams)
• Strong written and verbal communication
• Digital, media, social and analytics knowledge a plus

COMPETENCIES
- Communication
- Organization
- Strategic aptitude
- Presentation skills
- Problem solving
- Multitasker
- Proactive thinker
- Curiosity
- Mentorship

STATEMENT OF UNDERSTANDING
This Job Description is not a contract of employment but serves as a reference for your mutual understanding of the terms and conditions associated with the position.

Your role may vary from this description, and you may be asked to perform other duties or have additional responsibilities outside of what's outlined above. If you think that there are elements of this job description that are inaccurate, please speak with your manager and/or HR Partner.

There are three types of Employee Work Arrangements that classify where a person conducts work: In-Office, Hybrid, and Fully Remote. The amount of time an employee spends working virtually versus in person is dictated by their work arrangement classification, the demands of the role, the needs of the agency and their team, and a person's performance.

This job description is not intended to include modifications consistent with providing a Reasonable Accommodation.

SALARY

$80,000 to $115,000 annually

The salary range for this position is noted within this job posting. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.

For U.S. Job Seekers It is the policy of IPG Health and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

Salary

$80,000 to $115,000 annually

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