Patient Care Liaison
5 days ago
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
Veterinary Specialty Center is guided by the belief that companion animals deserve state-of-the-art medical care in a kind and comforting environment. The courage of our patients, the loyalty of their human families, and the devotion of our referral veterinarians inspire our vision. It is sustained by the contributions of our compassionate, knowledgeable, and dedicated staff and built upon a tradition of providing unsurpassed healthcare for animals.
Veterinary Specialty Center, located in Bannockburn, is looking for full-time client service team members to work in our state-of-the-art companion animal hospital. Come work at an animal hospital with competitive salaries, incredible benefits, and continuing education programs.
*Job Overview*
We are seeking a dynamic liaison to join our team. The Liaison will be responsible for fostering strong relationships with clients and partners, driving sales, and ensuring customer satisfaction in our emergency or surgery department.
*Responsiblities & Requirements*
* Provide VSC's Standards of Exceptional Client Service
* Serve as liaison between client families and medical staff to coordinate appropriate medical care
* Create and present accurate financial estimates to families based on doctor recommendations
* Perform invoice review to ensure the accuracy of all charges
* Provide financial counseling and emotional support to client families
* Self-motivated, and independent, but works well with a team
* Strong multitasking skills
* Demonstrate a positive outlook and maintain professional composure
* Candidates need to speak and write fluently in English
* Must be able to type a minimum of 50 wpm
* Willing to take on and perform additional duties as assigned or needed
*Minimum Requirments:*
* Minimum 2 years of client service and/or medical office experience is preferred
* High school diploma or equivalent required
* Medical background and medical terminology training are helpful
* Flexible hours including evenings, weekends, and holidays; overtime may be required
* Strong Mathematical Skills.
* Frequently alternate between seated and standing working positions
* Ability to work long periods at a computer in high noise levels
*BENEFITS:*
* Generous Salary
* Employee Volunteer Program (we pay you to volunteer)
* Financial Hardship Loans (we help when you need it most)
* Quarterly Employee Social Events (bowling, zoo, baseball game, fall festival, etc.)
* On-site Bistro (fresh salads, sandwiches, snacks, drinks, and incidentals)
* Holiday Pay
* Overtime Opportunities
* Employee Referral Bonuses
* Birthday and Anniversary Bonuses
* 401k Match Up to 6% (unheard of in the veterinary industry)
* Health Insurance (domestic partnerships included)
* Health Savings Account (HSA)
* Flexible Spending Account (FSA)
* Free Telehealth Services
* Life Insurance
* Dental Insurance
* Vision Insurance
* Free Pet Insurance
* Short Term Disability
* Long Term Disability
* Free Employee Assistance Program (financial, legal, and mental health services)
* Free Premium Scrubs/uniform
*We invest in the success of our staff: *Our team includes some of the brightest talents in the veterinary field and are motivated by collaboration and lifelong learning. As Veterinary Specialty Center grows, we provide opportunities for development among our staff, fostering a shared sense of pride and ownership in our practice.
*Veterinary Specialty Center is committed to inclusive hiring practices:* We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran status.
* Women-led organization
* Inclusive of minority and disadvantaged groups
* LGBTQIA+ friendly workplace
* Age-inclusive
* Diversity and inclusion training or programs
* Paid time off
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Schedule:
* 10 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Weekends as needed
Education:
* High school or equivalent (Required)
Experience:
* Typing: 1 year (Required)
Language:
* English (Required)
Ability to Commute:
* Bannockburn, IL 60015 (Required)
Ability to Relocate:
* Bannockburn, IL 60015: Relocate before starting work (Required)
Work Location: In person
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