InfoStride | SERVICENOW DEVELOPER | raleigh, nc
6 days ago
Job Title: ServiceNow Analyst
Location: - Raliegh, NC
Location: 1 Exchange Plaza, Raleigh NC
Minimum 5 years of experience is required
This is a temp to perm position
After the initial contract engagement, the manager would like to hire the contractor full time. The salary for the full-time position is $90,000.00 per year. City of Raleigh is not able to offer sponsorship for the full-time role. Only candidates available to work full time without sponsorship will be considered for this position.
This position is hybrid. The candidate will be required to be onsite three days a week.
Job Description:
- Are you eager to start your journey in ServiceNow technology? Join our innovative team at the City of Raleigh's Information Technology Department as a ServiceNow Technology Analyst
- You will playa key role in supporting and optimizing the ServiceNow platform, with a focuson Customer Service Management (CSM), to enhance the customer experience acrossvarious city services. As a technology analyst, you’ll collaborate withtechnical teams and business users, hands on to configure, maintain, andtroubleshoot the ServiceNow system while contributing to impactful projects ina rapidly evolving city recognized for its innovation.
Duties and Responsibilities:
- Assist in supporting the day-to-day operations of the ServiceNow platform, particularly in Customer Service Management (CSM).
- Collaboratewith senior analysts, analysts, and stakeholders to gather businessrequirements, troubleshoot issues, and provide solutions.
- Participatein configuring ServiceNow CSM modules, creating workflows, and improving thecustomer self-service experience.
- Help withsystem upgrades, maintenance, and enhancements to ensure platform stability.
- Contribute totroubleshooting and resolving incidents, ensuring timely customer support andissue resolution.
- Work withcross-functional teams to understand how ServiceNow integrates with other citysystems.
- Follow IT best practices, including the Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) standards.
Education and Experience:
- Bachelor's degree in information technology or a related field, or equivalent experience in IT support, customer service management, or related roles.
Preferred Qualifications:
- 1-2 years of hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules.
- Familiaritywith JavaScript, HTML, CSS, and SQL are a plus.
- Relevant ServiceNow certifications (CIS, CAD) are a plus.
Knowledge, Skills & Abilities:
- Basic understanding of ServiceNow or similar enterprise systems.
- Willingness to learn and develop skills in ServiceNow configuration, development, and administration.
- Strong communication skills with the ability to translate technical issues into user-friendly solutions.
- Collaborative work style, eager to work with both technical and business teams.
- Problem-solvingmindset with a customer-first approach.
- Desire to grow your career in IT service management and platform administration.
Additional Information:
- The City of Raleigh's IT Department is recognized for its commitment to innovation and excellence in technology.
- We offer the opportunity to develop your skills and work on cutting-edge projects that impact the lives of nearly 490,000 residents.
- Whether you're just starting your career or looking to grow your experience in the ServiceNow space, Raleigh is the perfect place to learn, contribute, and thrive in a supportive environment.
- Join a team that values diversity, work-lifebalance, and continuous improvement
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