Customer Support Specialist

1 week ago


Oak Harbor, United States Heritage Bank Full time

Base Salary Range: Level I- $20.00 - $23.66 per hour Level II- $22.00 - $25.59 per hour Senior- $23.00 - $27.25 per hour Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually and eight hours of paid sick leave per month, while also enjoying 11 paid holidays each calendar year, and an annual float day. Position Overview: Are you a and customer service professional? Can you expertly handle high-volume inbound calls while documenting call notes? Do you thrive on finding solutions for your customers? If so, apply today to learn more about this great opportunityHeritage Bank is seeking a Customer Support Specialist (Banking Call Center)at our Customer Service Center in Oak Harbor, WA.Individuals in this role help customers by providing a warm welcome and greeting to everyone who calls in for assistance, and will process a variety of financial requests, while learning and maintaining a thorough knowledge of the Bank's products and services, to inform customers of other bank services that will meet their current and future needs. This position is Full Time; typical schedule is Monday – Friday8:00 a.m to 5:00 p.mand rotating Saturdays 9:00 a.m to 1:00 p.m. Flexibility is required to work to ensure adequate staffing for training or employee absences. The successful candidate will be able to: Provide exceptional service to internal and external customers in accordance with the Heritage Bank Service Standards. Build and maintain strong relationships with all internal and external customers. Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations, as needed. Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource. Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate. Ability to consistently apply superior decision making techniques pertaining to inquiries and requests as they apply to existing policies and procedures, keeping within assigned approval limits. Work effectively with other branches and departments as necessary for customer inquiry/problem resolution. Follow up on customer inquiries not immediately resolved. Accurately and efficiently transfers customer calls to appropriate specialist(s), or for escalated issues, as needed, and/or for additional research or resolution. Assesses customer and prospective customer needs, by telephone to meet their needs in a consistent and effective manner to build customer relationships. Actively participates in marketing and sales promotions, and recommend and refer bank products based on customer needs. Participates in training programs to enhance knowledge and referral abilities. Maintains accurate and up to date knowledge of the Bank’s products, services, policies and procedures as well as federal and state compliance requirements. Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions. Account maintenance for customer deposit accounts, including adjustments, researching, and file maintenance. Contributes to the success of the Customer Service Center Department with willingness to share in all department responsibilities. Gains working knowledge of, and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations. Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities. Requirements: High School Diploma or equivalent - required. Job-specific and/or ongoing participation in Bank sponsored education may be required. Level I- Minimum 6 months to a year of recent experience in retail banking and/or bank operations, with emphasis on providing exceptional customer service, within a financial services and/or service center industry – required. Level II - 2 years recent experience in retail banking, bank operations and/or a service / call center environment, with working knowledge and experience in multiple functions including online/electronic banking, account maintenance, billing questions and research, regulatory compliance, operations, and phone applications and systems – required. Senior -3 years recent call center experience with emphasis on providing exceptional customer service, advanced technical skills and thorough working knowledge and proficiency in all major functions within a service center environment, in a financial services industry – required. Call center experience in a lead capacity – preferred. Provides an exceptional level of quality service for internal and external customers, and responds to customers' needs, questions and concerns in an accurate, effective, and timely manner to solicit feedback to improve service. Ability to maintain and manage personal composure when confronted with a difficult situation and/or customer, with the ability to provide clients with information, data, advice and solutions, as well as gain their trust and respect with all levels of staff and management. Excellent listening, verbal, written and telephone etiquette business communication skills, with the ability to communicate outstanding/follow up or technical issues over the phone, in person and via email; with the ability to read, write, speak and understand English well. Demonstrated sales and business development skills with the ability to identify customer needs and cross-sell the Bank’s products and services with confidence – preferred. Detail oriented with strong organizational, problem-solving, data review, processing, time management skills, and a strong focus on accuracy; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met. Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments. Ability to work effectively as a team contributor on all assignments. Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank’s policies, procedures, products, and services. Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints. Flexible with and accepting of change in a fast paced environment. Unquestionable integrity in handling sensitive and confidential information required. General use and understanding of MS Office products (Word, Excel, Outlook); knowledge of telephony hardware/software and contact center specific applications – preferred, with the ability to learn and adapt to new technologies quickly. Understanding and working knowledge of the Bank’s core processing/operating system and experience using Cisco telecommunication systems – preferred. Working Environment/Conditions: Climate controlled office environment. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day. Work requires regular attendance, punctuality and adherence to agreed-upon schedule(s) with willingness to work a flexible and/or rotating schedule, Saturday’s and/or extended hours, as needed. Physical Demands/Effort: Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day while communicating with customers by phone. Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion. Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials. Occasional lifting 15 - 20 lbs. (e.g., files, boxes, equipment) Heritage Bank is an Equal Opportunity Employer Salary Range Disclaimer The base salary range represents the min, mid and max of Heritage Bank’s salary range for this position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses. Keywords: BankingCallCenter, CustomerServiceRepresentative, CustomerSupport, BankingCustomerService telephonebanker Street:450 SW Bayshore Drive City:Oak Harbor ZipCode:98277 mon2



  • Oak Harbor, United States Heritage Bank Full time

    Base Salary Range: Level I - $ - $ per hour Level II - $ - $ per hour Senior - $ - $ per hourDepending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered...


  • Oak Harbor, United States Heritage Bank Full time

    Base Salary Range: *Level I * - $20.00 - $23.66 per hour *Level II * - $22.00 - $25.59 per hour *Senior * - $23.00 - $27.25 per hour Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. At Heritage Bank, we work hard, but also know how important it is to take...


  • Oak Harbor, United States Heritage Bank Full time

    Base Salary Range: Level I - $20.00 - $23.66 per hour Level II - $22.00 - $25.59 per hour Senior - $23.00 - $27.25 per hour Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. At Heritage Bank, we work hard, but also know how important it is to take time off to...


  • Oak Harbor, United States Heritage Bank Full time

    Base Salary Range: Level I- $20.00 - $23.66 per hour Level II- $22.00 - $25.59 per hour Senior- $23.00 - $27.25 per hour Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. At Heritage Bank, we work hard, but also know how important it is to take time off to stay...


  • Oak Harbor, United States Heritage Bank Full time

    Base Salary Range: Level I- $20.00 - $23.66 per hour Level II- $22.00 - $25.59 per hour Senior- $23.00 - $27.25 per hour Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. At Heritage Bank, we work hard, but also know how important it is to take time off to...


  • Oak Harbor, United States Heritage Bank Full time

    Base Salary Range: Level I- $20.00 - $23.66 per hour Level II- $22.00 - $25.59 per hour Senior- $23.00 - $27.25 per hour Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. At Heritage Bank, we work hard, but also know how important it is to take time off to stay...


  • Oak Harbor, United States Heritage Bank Full time

    Base Salary Range:Level I - $20.00 - $23.66 per hour Level II - $22.00 - $25.59 per hour Senior - $23.00 - $27.25 per hour Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. At Heritage Bank, we work hard, but also know how important it is to take time off to stay...


  • Bar Harbor, United States United Parcel Service Inc. Full time

    Delivering Excellence, One Package at a Time We are seeking highly motivated and reliable individuals to join our team as Customer Delivery Support Specialists. As a key member of our operations team, you will play a vital role in ensuring timely and efficient delivery of packages to our customers. About the Role:You will be part of a dynamic team that...


  • Oak Harbor, Washington, United States Service Alternatives Full time

    We are a values-driven organization, committed to advancing the potential of communities and individuals through exceptional service. Our mission is built on the foundation of care and compassion for those in need.Job SummaryThe Direct Service Professional (DSP) role is designed to provide assistance and support to clients, empowering them to live meaningful...


  • Oak Harbor, Washington, United States Heritage Bank Full time

    Job SummaryWe are seeking an experienced Customer Service Center Support Team Manager to oversee the day-to-day operations of our customer support team. The successful candidate will have a proven track record in managing high-performing teams, ensuring exceptional customer service, and driving business results.


  • Oak Harbor, Washington, United States Sea Mar Community Health Centers Full time

    Job OverviewSea Mar Community Health Centers is a community-based organization committed to providing quality healthcare services. Our team of dedicated professionals is seeking a highly skilled Dental Assistant II to join our Oak Harbor Dental Clinic.The successful candidate will provide exceptional support to dental providers, utilizing four-handed...


  • Oak Harbor, United States HUNT Full time

    A Brief Overview. The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall ap Resident, Specialist, Property Management, Customer Service, Service, Community Manager, Retail


  • Gig Harbor, Washington, United States ABC Bookkeeping & Business Support Full time

    Job Title: Financial Operations SpecialistABC Bookkeeping & Business Support is seeking a detail-oriented and organized Financial Operations Specialist to join our team.The ideal candidate will possess strong bookkeeping and accounting skills, with experience handling full-cycle business accounting, including A/P, A/R, payroll, excise returns, bank...


  • Winter Harbor, Maine, United States Bar Harbor Bank & Trust Full time

    At Bar Harbor Bank & Trust, we offer a unique opportunity for a Financial Support Specialist to grow and develop their skills in a dynamic environment. This part-time role involves working closely with customers, processing transactions, and providing support to our branch team.


  • Oak Harbor, Washington, United States Service Alternatives Full time

    Service Alternatives OverviewAt Service Alternatives, we're committed to advancing the potential of communities, customers, and ourselves through exceptional service.Salary RangeThe starting wage for this role is $22.50-$23.50 per hour, with a 40-hour workweek.Job DescriptionThis entry-level leadership position involves assisting clients to live meaningful...


  • Benton Harbor, United States Central Point Partners, LLC Full time

    Central Point Partners, LLC is seeking an administrative support specialist to join our team.Job SummaryThis role will involve a variety of tasks supporting both internal and external customers. The successful candidate will be responsible for communicating with customers via various channels, addressing customer requests and needs, scheduling appointments...


  • Oak Harbor, United States Clinical Management Consultants Full time

    A hospital is seeking a skilled Clinical Informatics Specialist to enhance the integration of technology and clinical practice for improved patient outcomes. This role offers the opportunity to collaborate with healthcare teams in optimizing electronic health records and data management systems to support quality care delivery.The Nurse Clinical Informatics...


  • Oak Harbor, Washington, United States LADGOV CORPORATION Full time

    Key Responsibilities:• Process and submit travel claims, vouchers, advanced pay, and PCS gains/loss packages.• Assist with special pay entitlements, payment inquiries and research, and PERSTEMPO tracking as it relates to pay.• Facilitate the preparation and submission of SGLI packages, Record of Emergency Data, and Dependency Application as related to...

  • IT Support Specialist

    2 months ago


    Oak Creek, United States Riteway Bus Service, Inc. Full time

    GO Riteway's Mission Statement: GO Riteway is committed to providing superior transportation services to students, business travelers, local residents, and tourists. We will accomplish this by focusing on Safety, Integrity, and Teamwork. POSITION OVERVIEWTITLE: IT Support Specialist LOCATION: 6970 S 6th St Oak Creek, WI 53154REPORTS TO: VP of Fleet,...


  • Oak Harbor, United States Tactical Air Support Full time

    Tactical Air Support Inc. Senior Tactical Systems Analyst (NEW) Whidbey Island, WA, Lemoore, CA, Oceana, VA or Fallon, NV Salary Range: $64.00 - $88.00 per hour DOE Position Summary We are immediately seeking a Subject Matter Expert to join our motivated Advanced Capabilities and Expert Solutions (ACES) Division and support our Network Enabled Weapons (NEW)...