Smart IT Frame LLC | Sr.ITSM Analyst | phoenix, az

3 days ago

phoenix, United States Smart IT Frame LLC Full time

Greetings from Smart IT Frame, Hope you are doing well

Smart IT Frame specializes in enabling you with your most critical line of resources.

Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions

in North America, Canada & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide.


Title : Sr. ITSM Analyst

Location : Onsite - Phoenix, AZ

Duration : Contract


Job Description :

This ITSM (Information Technology Service Management)

Analyst role ensures that standardized methods, processes and procedures facilitate efficient and prompt tracking of our comprehensive IT Service Management program. The role works closely with multiple IT teams to create, maintain and manage our core, ITIL based services under the appropriate technical and regulatory controls. Manages the automation and continuous improvement program for one or more of the core ITSM practices, The role will have particular practice focus on Incident Management and / or Problem Management but other practice areas include: Chang management, Release Management, Asset Management, Configuration Management, and Knowledge management. The role identifies opportunities to improve the day-to-day operations and efficiency of the IT organization.


• Oversight and support of one or more of our core ITSM practices (Incident Management / Problem Management). They will define, execute and coordinate the appropriate process activities across IT, and with external third parties, in adherence to WAB requirements.

• Creates and develops company policies, standards, and procedures for ITSM and provides consultation to the other ITSM practices. This may include an annual review and approval of policies and procedures by the appropriate management and board committees.

• Supports the entire ITSM team with general Technical Writing assistance; content organization, document creation, formatting, and best practices.

• Responsible for managing escalations within their managed practice, including providing reporting and feedback to bank leaders and all risk or oversight committees. Uses discretion in identifying and responding to complex issues and assignments

• Creates and provides periodic Management Reporting (KPIs & SLAs) relating to ITSM as part of the IT Governance function, including goal metrics that are specific, measurable, attainable, realistic, and time-bound.

• Drives and implements Service Management best practices for all related processes, including evaluating and implementing improvements to enhance performance (throughput), vulnerability management (security), efficiency (cost), and effectiveness (quality).

• Facilitates and coordinates the practice-related meetings to assure adherence to approved policies and procedures; including but not limited to scheduling, coordinating, communicating, and maintaining appropriate minutes, documentation, etc.

• Responsible for developing and delivering training and guidance for the ITSM-managed practices with stakeholders, based on their roles and responsibilities.

•Perform range of work, sometimes complex and non routine, in a variety of environments

•Supports internal and external audit requests for ITSM and related processes


Skills :

• • Minimum 5 years of experience managing and using one or more of the ITSM practices (Incident Management, P Management, Change Management, Release Management).

• • Minimum 5 years of general Information Technology related experience, including experience with core IT skills; i.e. PowerShell Scripting, Python, and SQL development.

• • Working knowledge of IT control frameworks such as ITIL V4, COBIT, or ISO 9000:2000 (ITIL v3 or v4 certification is not required, but is a plus).

• • University degree in IT or other technical discipline or equivalent in years of progressive experience in enterprise-l environments.

• • Strong influencing and relationship management skills.

• • Ability to manage multiple high-priority efforts / competing priorities and flexibility to adjust to changing requirements, schedules, and priorities.

• • Self-driven and resourceful to achieve goals independently as well as work well in groups.

• • Ability to quickly adapt to new technologies and changing business requirements.

• • Strong verbal and written communication skills.

  • Smart IT Frame LLC | Sr.ITSM Analyst | phoenix, az

    4 days ago

    phoenix, United States Smart IT Frame LLC Full time

    Greetings from Smart IT Frame, Hope you are doing well!Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in...

  • Smart IT Frame LLC | Network Engineer | phoenix, az

    4 days ago

    phoenix, United States Smart IT Frame LLC Full time

    Greetings from Smart IT Frame, Hope you are doing well!Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in...

  • Smart IT Frame LLC | Network Engineer | phoenix, az

    4 days ago

    phoenix, United States Smart IT Frame LLC Full time

    Greetings from Smart IT Frame, Hope you are doing well!Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in...

  • Sr.ITSM Analyst

    4 days ago

    Phoenix, United States Smart IT Frame LLC Full time

    Greetings from Smart IT Frame, Hope you are doing well!Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in...

  • Smart IT Frame LLC | DevOps Engineer | phoenix, az

    4 days ago

    phoenix, United States Smart IT Frame LLC Full time

    Hi AllJob Title: DevOps EngineerLocation: Phoenix, AZ (Onsite)ContractMust Have:CKA/CKAD.Skills:DevOps engineer with CKA or CKAD certifications.Work experience with docker images, network security.Should be familiar with programming language Python.Knowledge on how to deploy applications across environments.Knows how to Test, Troubleshoot and debug.Job...

  • Smart IT Frame LLC | DevOps Engineer | phoenix, az

    3 days ago

    phoenix, United States Smart IT Frame LLC Full time

    Hi AllJob Title: DevOps EngineerLocation: Phoenix, AZ (Onsite)ContractMust Have:CKA/CKAD.Skills:DevOps engineer with CKA or CKAD certifications.Work experience with docker images, network security.Should be familiar with programming language Python.Knowledge on how to deploy applications across environments.Knows how to Test, Troubleshoot and debug.Job...

  • Colud Security Architect

    1 month ago

    Phoenix, United States Smart IT Frame LLC Full time

    Hi,Greetings from Smart IT Frame, Hope you are doing well! Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in...

  • Colud Security Architect

    3 weeks ago

    phoenix, United States Smart IT Frame LLC Full time

    Hi,Greetings from Smart IT Frame, Hope you are doing well! Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in...

  • Colud Security Architect

    1 month ago

    phoenix, United States Smart IT Frame LLC Full time

    Hi,Greetings from Smart IT Frame, Hope you are doing well! Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in...

  • Colud Security Architect

    1 month ago

    Phoenix, United States Smart IT Frame LLC Full time

    Hi,Greetings from Smart IT Frame, Hope you are doing well! Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in...

  • Network Engineer

    4 days ago

    Phoenix, United States Smart IT Frame LLC Full time

    Greetings from Smart IT Frame, Hope you are doing well!Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in...

  • IR Locum Opportunity in Phoenix, AZ

    6 months ago

    Phoenix, United States SMART Physician Recruiting, LLC Full time

    IR Locum Opportunity in Phoenix, AZ SMART Physician Recruiting is in search of locum coverage for a client located in Phoenix, AZ who is in need of ongoing IR locum coverage beginning as early as January of 2024. Will consider both part-time and full-time candidates. Rate: Competitive hourly rate plus medical malpractice insurance (with tail coverage)...

  • Cloud Security Architect

    4 weeks ago

    Phoenix, Arizona, United States Smart IT Frame LLC Full time

    We are seeking an experienced Architect with 8 to 12 years of expertise in Docker and Kubernetes technologies to join our dynamic team at Smart IT Frame LLC.The ideal candidate will have a strong background in EKS, ECS, ELS, Docker Administration, Docker Swarm, Docker Hub, Docker Container, Cloud Security for Docker and Kubernetes, Kubernetes Administration...

  • Network Operations Centre

    3 weeks ago

    Phoenix, United States Smart IT Frame Full time

    Role: Network Operations Centre (NOC) Lead Location: Phoenix, AZ (Day 1 Onsite) Duration: Long Term Job Description: • NOC Lead should be proficient in ServiceNow, All aspects of INC, Problem and Change! • NOC Lead should be proficient in Network design and troubleshooting across many corp sites • NOC Lead should be in Phoenix Block23 location to...

  • Network Operations Centre

    3 weeks ago

    phoenix, United States Smart IT Frame LLC Full time

    Role: Network Operations Centre (NOC) LeadLocation: Phoenix, AZ (Day 1 Onsite)Duration: Long Term Job Description:• NOC Lead should be proficient in ServiceNow, All aspects of INC, Problem and Change!• NOC Lead should be proficient in Network design and troubleshooting across many corp sites• NOC Lead should be in Phoenix Block23 location to partner...

  • Network Operations Centre

    3 weeks ago

    Phoenix, United States Smart IT Frame LLC Full time

    Role: Network Operations Centre (NOC) LeadLocation: Phoenix, AZ (Day 1 Onsite)Duration: Long Term Job Description:• NOC Lead should be proficient in ServiceNow, All aspects of INC, Problem and Change!• NOC Lead should be proficient in Network design and troubleshooting across many corp sites• NOC Lead should be in Phoenix Block23 location to partner...

  • Network Operations Centre

    3 weeks ago

    phoenix, United States Smart IT Frame LLC Full time

    Role: Network Operations Centre (NOC) LeadLocation: Phoenix, AZ (Day 1 Onsite)Duration: Long Term Job Description:• NOC Lead should be proficient in ServiceNow, All aspects of INC, Problem and Change!• NOC Lead should be proficient in Network design and troubleshooting across many corp sites• NOC Lead should be in Phoenix Block23 location to partner...

  • DevOps Engineer

    4 days ago

    Phoenix, United States Smart IT Frame LLC Full time

    Hi AllJob Title: DevOps EngineerLocation: Phoenix, AZ (Onsite)ContractMust Have:CKA/CKAD.Skills:DevOps engineer with CKA or CKAD certifications.Work experience with docker images, network security.Should be familiar with programming language Python.Knowledge on how to deploy applications across environments.Knows how to Test, Troubleshoot and debug.Job...

  • IMPACT Technology Recruiting | Quality Assurance Analyst | phoenix, az

    3 days ago

    phoenix, United States IMPACT Technology Recruiting Full time

    Our client, in Phoenix, AZ is looking for 3 Quality Assurance Analysts on a Contract basis.Note:This role pays $30.00-34.80/hr W2 (This is a junior level role)100% On-site in Downtown, Phoenix, AZ (Must be local to Phoenix, AZ Valley)We are seeking 3 system testers responsible for the user acceptance testing and working out issues and defects within...

  • IMPACT Technology Recruiting | Quality Assurance Analyst | phoenix, az

    4 days ago

    phoenix, United States IMPACT Technology Recruiting Full time

    Our client, in Phoenix, AZ is looking for 3 Quality Assurance Analysts on a Contract basis.Note:This role pays $30.00-34.80/hr W2 (This is a junior level role)100% On-site in Downtown, Phoenix, AZ (Must be local to Phoenix, AZ Valley)We are seeking 3 system testers responsible for the user acceptance testing and working out issues and defects within...