New Patient Coordinator

2 weeks ago


San Marcos CA United States cCARE Full time

The New Patient Coordinator - Appointment Scheduling position schedules new patient appointments, processes related paperwork, and makes initial requests for referrals and medical records.

Responsibilities include:

  • Answering incoming phone calls for new patient appointments in a timely and courteous manner
  • Scheduling and rescheduling new patient appointments in a timely and efficient manner
  • Handling initial conversations with patients regarding financial matters with tact and diplomacy
  • Requesting initial referrals and medical records for new patient packets
  • Updating patient chart information and maintaining manual files on patient status changes
  • Processing and closing accounts for new patients not presenting for treatment
  • Participating in marketing and outreach efforts to referring physician offices
  • Updating forms and ordering supplies as needed
  • Cross-training in all other New Patient Department positions

Requirements include:

  • High school diploma or equivalent
  • Zero to two years related work experience or training, preferably in a healthcare environment
  • Strong customer service background and knowledge of computer and telephony support
  • Excellent verbal communication skills and competence with computer processing functions
  • Ability to manage and prioritize multiple tasks, resolve customer issues, and work independently

Working conditions include:

  • Primarily indoors in a medical or business environment
  • Exposure to blood-borne pathogens, radiation, bio waste, and moderate noise levels

Job details include:

  • Full-time position
  • $21.00 - $24.00 per hour
  • Benefits include 401(k), dental insurance, disability insurance, and more
  • Medical specialty: Oncology
  • Schedule: 8 hour shifts, Monday to Friday


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