Front Desk Agent

4 weeks ago

Breckenridge, United States Hyatt Vacation Ownership Full time
Hourly Rate: $24.00

Targeted Application Deadline: 11/11/2024

Are you looking for a place where meaningful moments are made together?  

 

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. 

 

Where great benefits lead to a life fulfilled. 

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities 

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

  • *Benefit Eligibility will vary by position 

 

Site Specific Perks 

  • Free On-Site Parking  

  • Department celebrations 

  • Associate Appreciation Week 

  • Monthly associate recognition and reward programs 

 

As a Guest Services Agent, a typical day will include:  

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. 

  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.   

  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) 

  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  

  • Answers telephone calls and routes calls to the proper department as applicable.    

  • May be asked to assist with bellman and runner duties depending on facility or location. 

 

Guest Experience and Company Standards 

  • Welcome and greet guests and anticipate and address their needs. 

  • Interact with colleagues and guests professionally and promptly. 

  • Contribute to team goals. 

  • Always follow company policies and safety procedures. 

 

To Become a Guest Services Agent at HVC:  

  • Available to work various shifts, holidays, and both weekend days. 

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. 

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

  • Specific job duties may differ by property, size of team, or facility. 

We are committed to providing associates with benefits including:

  • Medical/Dental/Vision Insurance (HSA & FSA available)

  • Paid Time Off

  • Paid Sick Leave per Colorado law

  • Paid Holidays/Paid Floating Personal Days

  • 401(k) Retirement Savings Plan

  • Employee Stock Purchase Plan

  • Group Life/Disability Insurance

  • Tuition Reimbursement

  • Employee Assistance Program

  • Travel Discounts, including a family and friends’ rate

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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