Customer Service Representative
1 week ago
The TSS (Tufts Support Services) organization delivers administrative and transactional services to schools and central units across the university's four campuses. Activities that are common across the many central divisions and schools have been consolidated, allowing expert teams to provide exemplary support to faculty and staff. Tufts Support Services operates under a governance model that includes service level agreements and corresponding metrics. Tufts Support Services is customer-focused and strives for continuous improvement and high customer satisfaction.
What You'll DoThe Financial Services Operations Team provides front-line customer service to Account Payable, Procurement Operations, Card Services, and Travel and Expense to support members of the Tufts community (faculty, staff, and student employees) and external customers. Requests are received via phone calls, emails, voicemails, walk-in service, and web forms, and the team is the first point of resolution, acting according to established, standard protocols. The Financial Services Operations Service Team engages on cases in Salesforce, the constituent relationship management (CRM) tool, and manages through close, communicating status, progress, next steps, and resolution to the customer. CSRs contribute to the Salesforce knowledge base and update as necessary, maintaining accurate information, policies, and processes that are compliant and reflect current practices. In addition to direct problem resolution, Support Reps guide constituents through self-service tools, and escalate complex issues to appropriate functional specialists within the Financial Services Operations team and expected to increasingly handle cases independently.
Essential Functions:
* Provide exemplary customer service in a high-volume, fast-paced environment by efficiently answering inquiries, processing service requests, and troubleshooting problems before escalating to the appropriate functional specialists
* Maintain comprehensive knowledge of processes, policies, systems, and requirements, and contribute to internal and external knowledge bases when new issues arise, policies change, or solutions are developed to maintain a robust reference library for our community and support team alike.
* Respond to questions and resolve issues using the Financial Operations knowledge base within Salesforce and Peoplesoft Finance following standard protocols, providing accurate, timely information, and directions for required forms or workflows.
* Recognize trends and escalations while prioritizing; accordingly, collect required data, and record investigation and troubleshooting steps completed before handing off customer issues or requests to other functional groups for resolution or processing.
* Support the TSS model of excellent customer service and continuous improvement through collaborative teamwork, meeting service level agreements while executing tasks in a timely and accurate manner, and identifying opportunities for process improvements, all with customer satisfaction at the heart of each transaction.
* Assist with basic transactional tasks to support functional teams with proper training and support. These activities will be secondary to the primary role of handling phone and email inquiries for Financial Operations functions.
Basic Requirements:
* Knowledge and experience typically acquired through the completion of a High School/Equivalent/Associated Degree/ High School Diploma or equivalent required and a minimum of 5 years of work experience in applicable field (A/P, Financial Operations, Billing, and/or Customer Service)
* Minimum of 3 years' experience in a customer-facing role
* Proven ability to maneuver difficult conversations and identify creative solutions for both the customer and university
* Proficient in MS Office
* Able to respond effectively to inquiries both in person and over the phone, following established guidelines.
* Attention to detail and accuracy
* Exemplary oral and written communication skills
* Excellent customer service orientation
* Aptitude for using technology and ability to learn and use CRM tool and/or other technologies.
* Able to prioritize, meet deadlines, problem-solve and research thoroughly, contribute to peer learning and collaborate in a team environment.
Preferred Qualifications:
* Associate Degree or Bachelor's Degree
* Professional Certifications: FCP, Project Management
Minimum $24.30, Midpoint $28.90, Maximum $33.50
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.
-
Healthcare Customer Service Representative
4 weeks ago
Medford, Oregon, United States Providence Health & Service Full timePosition OverviewThe Patient Services Specialist serves as the initial point of contact for patients and visitors, whether in person or via telephone. This role is essential in ensuring a high standard of patient satisfaction through outstanding customer service.Key ResponsibilitiesThis position is pivotal in fostering a culture of patient-centered care,...
-
Customer Service Representative
4 months ago
Medford, United States Domino's Pizza Full timeThe main requirement for Domino's Customer Service Representatives (CSRs) is to have a positive personality, a clear and highly energetic voice, and he or she must also be customer service oriented. CSRs need to speak with customers all throughout hi Customer Service Representative, Customer Service, Representative, Restaurant, Retail, CSR
-
Customer Service Representative
3 days ago
Medford, United States First American Financial Company Full timeWho We Are. Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First Amer Customer Service Representative, Customer Service, Representative, Diversity, Retail, Banking
-
Customer Service Representative
1 week ago
Medford, Massachusetts, United States Wegmans Full timeCustomer Service RepresentativeAt Wegmans, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible service. Your responsibilities will include:Engaging customers in friendly conversation and making eye contactAccurately and efficiently...
-
Customer Service Representative
3 days ago
Medford, Massachusetts, United States Pls Financial Services, Inc. Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at PLS Financial Services, Inc.Job Summary:The Customer Service Representative will be the primary point-of-contact with our customers, providing exceptional service and support to ensure repeat...
-
Customer Service Representative
1 week ago
Medford, Massachusetts, United States Wegmans Food Markets Full timeAbout the Role:We are seeking a skilled and friendly Customer Service Representative to join our team at Wegmans Food Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
4 days ago
Medford, Oregon, United States First American Financial Company Full timeAbout UsFirst American Financial Company is a leading provider of title insurance and settlement services. We are committed to fostering an inclusive and diverse workplace where all employees feel valued and empowered to succeed.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Medford, OR....
-
Customer Service Representative
2 weeks ago
Medford, Oregon, United States Myrepublicbank Full time**Job Summary**Myrepublicbank is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.**Key Responsibilities:**Deliver outstanding customer service and resolve...
-
Customer Service Representative
2 weeks ago
Medford, Oregon, United States Lithia Motors Full timeAbout the RoleLithia Motors is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective customer follow-up and support to ensure customer...
-
Customer Service Representative
1 week ago
Medford, Oregon, United States Myrepublicbank Full time**Job Summary**Myrepublicbank is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for delivering exceptional customer service and providing support to our customers.**Key Responsibilities**• Deliver fantastic customer service by responding to...
-
Customer Service Representative
1 week ago
Medford, Oregon, United States 1-800-Flowers Family of Brands Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through outbound phone calls, ensuring their needs are met and exceeded.Key ResponsibilitiesManage...
-
Healthcare Customer Service Representative
3 weeks ago
Medford, Oregon, United States Providence Health & Service Full timePosition Overview:The Patient Services Specialist serves as the initial contact for patients and visitors, whether in person or via telephone.Key Responsibilities:This role is essential in fostering a high standard of patient satisfaction through outstanding customer support. The Patient Services Specialist is responsible for:Delivering exceptional service...
-
Customer Service Representative
1 week ago
Medford, Oregon, United States Myrepublicbank Full time**Job Summary**Myrepublicbank is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for delivering exceptional customer service and providing support to our customers.**Key Responsibilities**• Deliver fantastic customer service by responding to...
-
Healthcare Customer Service Representative
4 weeks ago
Medford, Oregon, United States Providence Health & Service Full timePosition Overview:The Patient Services Specialist serves as the initial point of contact for patients and visitors, whether in person or via telephone. This role is essential in fostering a high level of patient satisfaction through outstanding customer service.Key Responsibilities:- Deliver exceptional service to patients and visitors, ensuring their needs...
-
Healthcare Customer Service Representative
4 weeks ago
Medford, Oregon, United States Providence Health & Service Full timePosition Overview:The Patient Services Specialist serves as the initial contact for patients and visitors, whether in person or via telephone.Key Responsibilities:This role is essential in ensuring a high standard of patient satisfaction through exemplary customer service. The specialist is tasked with:Addressing patient inquiries and concerns with...
-
Healthcare Customer Service Representative
3 weeks ago
Medford, Oregon, United States Providence Health & Service Full timePosition Overview:The Patient Services Specialist serves as the initial contact for patients and visitors, whether in person or via telephone.Key Responsibilities:This role is essential in fostering a positive patient experience by delivering outstanding customer support. The specialist is tasked with:Ensuring effective communication with patients and their...
-
Customer Service Representative
3 days ago
Medford, Oregon, United States TD Bank Group Full timeJob DescriptionThe Customer Service Representative plays a vital role in delivering a legendary customer experience while providing solutions and referrals for TD products and services to new and existing customers.Key Responsibilities:Consistently executes appropriate behaviors to deliver a legendary customer experience in the storeConducts needs-based...
-
Healthcare Customer Service Representative
4 weeks ago
Medford, Oregon, United States Providence Health & Service Full timePosition Overview:The Patient Services Specialist serves as the initial contact for patients and visitors, whether in person or via telephone. This role is crucial in ensuring a high level of patient satisfaction through outstanding customer service.Key Responsibilities:This position is integral to the patient experience, providing essential support and...
-
Customer Service Representative
1 week ago
Medford, Oregon, United States NWCUA Full time**Job Summary**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at NWCUA. As a key member of our staff, you will be responsible for providing exceptional service to our members, identifying their unique financial needs, and suggesting products and services that meet or exceed those needs.**Key...
-
Customer Service Representative
1 week ago
Medford, Oregon, United States Myrepublicbank Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Myrepublicbank. As a Banking Associate, you will be responsible for delivering exceptional customer service and providing expert advice on banking products and services.Key Responsibilities:Deliver outstanding customer service through...
