Membership Services Director
3 days ago
Be the Heart of Our Community and Help Us Build Stronger Connections
Job Description
The Membership Services Director is responsible for overseeing all aspects of membership engagement, retention, and administration at the YMCA. This role focuses on delivering a superior member experience, driving enrollment, fostering community connections, and ensuring efficient operations to meet strategic goals. The position supervises membership staff, implements retention strategies, and promotes the YMCA's mission and programs in the community.
Qualifications
• Bachelor’s degree in a related field or equivalent experience.
• Minimum 3 years of supervisory experience, including recruiting, training, and evaluating staff.
• Proven track record in customer service and membership retention strategies.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency in standard business software; experience with Salesforce preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Certifications in CPR, First Aid, and AED (or willingness to obtain within 30 days of hire).
Essential Functions
1. Membership Engagement and Retention
• Develop and implement strategies to connect members with YMCA programs and services, fostering community and reducing attrition.
• Organize and execute membership events and represent the YMCA at community outreach initiatives.
• Analyze membership data to identify growth and retention opportunities, implementing innovative solutions to enhance member satisfaction.
• Respond to member concerns, ensuring a welcoming and supportive environment.
2. Team Leadership and Supervision
• Recruit, hire, train, and develop membership staff and volunteers to deliver exceptional service.
• Create and manage front desk schedules, ensuring adequate coverage and adherence to YMCA standards.
• Maintain a leadership presence at the welcome desk to model best practices and coach team members.
• Foster a culture of continuous improvement and innovation, empowering staff to achieve membership and engagement goals.
3. Operations and Administration
• Ensure efficient membership administration, including compliance with YMCA policies, procedures, and financial guidelines.
• Develop and manage the membership budget, monitoring performance against revenue and expense targets.
• Oversee front desk procedures, updating as needed and ensuring smooth operations.
• Collaborate with branch leadership to manage facility safety and operations, including MOD responsibilities as needed.
4. Program and Marketing Support
• Partner with the marketing team to execute enrollment campaigns, community outreach, and social media initiatives.
• Promote YMCA programs and services in interactions with members, guests, and the community.
• Support fundraising activities, volunteer recruitment, and special events in alignment with YMCA objectives.
Ymca Careers
Similar Positions
Membership Coordinator-Frisco YMCA
YMCA of Metropolitan Dallas
Senior Program Director of Membership & Wellness
Ryan Family YMCA
Senior Program Director of Membership Experience - South City YMCA
Gateway Region YMCA
-
Membership Services Coordinator
1 month ago
St Louis, Missouri, United States Gateway Region YMCA Full timeMembership Service AssociateAt the Gateway Region YMCA, we are seeking a highly motivated and customer-focused individual to join our team as a Membership Service Associate. This role is responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our Welcome Center.Key Responsibilities:Partner with...
-
Program Director Assistant
1 month ago
St. Petersburg, Florida, United States SailFuture Full timeJob SummarySailFuture's Residential Assistant Program Director is a live-in position responsible for leading the family, culture, and quality of care at their residential home. The Assistant Program Director serves as the Primary House "Mom or Dad," leading a team of Change Agents to co-parent a group of 6 teenage boys.Key ResponsibilitiesMaintain a...
-
Assistant Sales Manager/Lead Membership Advisor
4 months ago
St Petersburg, United States Xponential Fitness LLC Full timePure Barre is the national leader in barre fitness with more than 550+ franchise locations in the United States and Canada. Pure Barre provides more than just an amazing workout for its clients, it is also a place where clients can go to feel empowered, be held accountable, find support, motivation and gratitude, and most of all find encouragement to live...
-
Clinical Services Director
4 weeks ago
St Petersburg, United States Lyons HR Full timeClinical Services DirectorAt Lyons HR, we are seeking a highly skilled Clinical Services Director to join our team. The ideal candidate will have a Master's degree in the Counseling field and be licensed as a Licensed Mental Health Counselor (LMHC).The Clinical Services Director will be responsible for providing clinical services to clients, including direct...
-
Membership Service Associate
6 months ago
St Louis, United States Gateway Region YMCA Full timeDescription Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives. Enter membership and program registration data into HRIS operating system Greet and engage with members and ensure all guests and program participants have been verified in Raptor...
-
Director, Acquisitions
3 weeks ago
St Petersburg, United States Raymond James Financial Services Full timeThe Director, Acquisitions will be responsible for leading all aspects of renewable energy tax credit transactions (both syndication and principal investments). This includes being the focal point of accountability for the analysis of projected retur Director, Energy, Renewable, Acquisition, Microsoft, Operations, Business Services
-
Director of Guest Services
2 weeks ago
St. Petersburg, United States The Moxy St. Petersburg Full timeDirector of Guest ServicesWurzak Hotel Group is seeking an experienced and dedicated Director of Guest Services to join our opening team at the Moxy St.Petersburg Downtown.With 163 stylish designed chic bedrooms, well-appointed functional spaces, and an intimate urban rooftop designed with adventure in mind, this new boutique hotel is an experiential...
-
Center Clinical Director, Associate
7 days ago
St. Petersburg, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Membership Clerk>
6 months ago
St Charles, United States Costco Full timeCostco Wholesale Corp. - 200 COSTCO WAY [Retail Associate / Team Member / Up to $29.90-hr] As a Membership Clerk at Costco, you'll: Process member sign-ups, renewals, and added cards; Instruct members and potential members about membership, warehouse, and credit programs; Assist members regarding item availability; Issue replacement and temporary cards, key...
-
Membership Clerk
3 weeks ago
St Paul, United States Costco Full timeCostco Wholesale Corp. - 1431 BEAM AVENUE EAST [Retail Associate / Team Member / Up to $29.90-hr] As a Membership Clerk at Costco, you'll: Process member sign-ups, renewals, and added cards; Instruct members and potential members about membership, warehouse, and credit programs; Assist members regarding item availability; Issue replacement and temporary...
-
Dining Services Director
3 weeks ago
St Petersburg, United States Volante of St. Petersburg Full timeWe are looking for a passionate Dining Services Director with a knack for creating exceptional dining experiences to join our team! Flex your creativity and leadership skills while contributing to the overall well-being of our community. What you'll be doing: Provide overall supervision for dining services programs, catering, dining rooms, and room...
-
Senior Clinical Services Director
1 week ago
St. Petersburg, Florida, United States Suncoast Center Full timeSuncoast Center, a leading provider of community mental health services, seeks a highly qualified and experienced Clinical Director to join our team. As a key member of the Management Team, you will play a vital role in shaping the future of our organization and ensuring the delivery of high-quality clinical services.The ideal candidate will possess a...
-
Pathology Anatomic and Clinical Medical Director
5 months ago
St. Petersburg, United States HCA Physician Services Full timeDescription Specialization:Pathology Anatomic and ClinicalJob Summary:HCA Healthcare Pathology Services is seeking a solo medical director that is board certified in anatomical and clinical pathology to be based at HCA Florida St. Petersburg Hospital.Qualified Candidates:Both AP and CP board certification requiredPracticing experience requiredActive Florida...
-
Director of Nursing
3 weeks ago
St Petersburg, United States Suncoast Manor Retirement Community, Inc Full timeWestminster Communities of Florida, a Mission-inspired, fiscally strong, faith based, not-for-profit organization, is seeking a Director of Nursing at its St. Petersburg location , Westminster Suncoast. Our employees work with excellence and serve with heart. We invite you to join our leadership team as a Director of Nursing to at our Health Center. The...
-
Executive Director
5 days ago
St Charles, United States Symphony Search Full timeThe St. Charles, Illinois Area Chamber of Commerce is a non-profit organization that has been serving the St. Charles community since 1922. The goal of the Chamber is to promote economic growth and development by offering support and resources to its members to help them reach their professional goals. For over a century, the Chamber has remained committed...
-
Nurse Practitioner
5 months ago
St. Louis, United States Medical Director Services PC Full timeNurse Practitioner (NP)Medical Director Services PC is looking to hire an experienced Nurse Practitioner (NP) to service a skilled nursing facility in St. Louis, MO.New Grads Welcome!!Excellent salary will be offered, commensurate with experience.DUTIES:Assuring delivery of quality care services to all patients in a respectful and professional...
-
Compliance Director, Information Risk Management
4 weeks ago
St. Petersburg, United States Raymond James Financial Services Full timeJob SummaryUnder administrative supervision, this role utilizes extensive knowledge and skills to support the firm's overall efforts in managing data privacy and protection risk. The Compliance Director, Information Risk Management, collaborates with peers and senior leaders to support the firm's compliance programs for managing the privacy regulatory...
-
Director of Benefits
1 month ago
St Petersburg, United States FinTrust Connect Full timeFor more Job Opportunities follow FINTRUST CONNECT here: FinTrust Connect: Jobs | LinkedInDirector of Benefits -St. Petersburg, FLFinTrust Connect, a trusted partner of a well-established financial institution, is in the search of a Director of Benefits in the Greater Tampa Bay Area. We are looking for a dynamic and experienced Director of Benefits who will...
-
Construction Project Director
3 weeks ago
St. Petersburg, United States The Rinaldi Group Full timeAbout The Rinaldi Group:The Rinaldi Group is a full-service licensed general contractor and construction management firm, renowned for its self-performance in the public and private sectors. With steady growth over the past 15+ years, the company currently boasts a significant backlog of over $750 Million. As a trusted partner in high-rise and mid-rise...
-
St Petersburg, United States Bankers Financial Full timeBusiness Development Director for Wireless ExpansionAt Centricity, a subsidiary of Bankers Financial Corporation, we're on a mission to revolutionize the service and protection industry with innovative solutions. As our Business Development Director for Wireless Expansion, you'll play a pivotal role in driving growth and expansion in the wireless retail and...