Lead Office Associate

3 weeks ago

Indianapolis, United States Van Ausdall & Farrar Full time

Job Type

Full-time

Description

The Lead Office Associate/Resource Center Coordinator is responsible for supporting the entire customer service, administrative, and production activities according to the contracted company policies and procedures. They will handle print production, mail delivery, and general administrative and office duties at our client site, located in downtown Indianapolis. We are looking for someone who excels at customer service, possesses strong administrative skills, and has specific experience in print production and office management within a similar setting.

Hours: Monday-Friday, 8:30a-5:00p

Benefits

At Van Ausdall & Farrar, our people are our number one asset. Our employees are the driving force that allows us to be successful now, and in the future. Below is an overview of our comprehensive benefits:

  • Generous PTO
  • 7 paid holidays + 1 personal holiday of your choosing
  • Weekly Employee Engagement Activities
  • Paid volunteer time
  • Monthly Fitness Reimbursement
  • Tip Lead/Business Referral Program
  • Medical, Dental & Vision with corresponding Flexible Spending Account (FSA) and Health Savings Account (HSA)
What You Have
  • Excellent verbal and written communication skills
  • Friendly and approachable demeanor
  • Excellent interpersonal and customer service skills
  • Excellent time management skills, with a proven ability to prioritize and meet multiple deadlines
  • Ability to function well in a high-paced and at times stressful environment for production center
  • Dependable and punctual
  • Collaborative team player, willing to take on any job to help the team as a whole
  • Ability to take direction and work independently
  • Strong attention to detail
  • Resiliency
  • Ability to stand and walk for long periods of time within the production/manufacturing environment
  • Ability to lift up to 50 pounds
What You'll Do
  • Ensure that Customer Care & FM Operations Manager is kept up to date on site activities - particularly those activities that may have an impact on the overall client relationship/expectations
  • Prepare customer site data & metrics and present during quarterly business reviews
  • Organize his/her own work and resources systematically with a sense of objectives, practicing time management and the ability to prioritize so that efforts produce desired business results
  • Being proactive in seeking out opportunities to be helpful during idle time
  • Providing outstanding customer service to all you encounter
  • Follow dress code, attendance, and customer experience policies
•Site Billing

Production Center:

•Operate high volume production copier equipment

•Create and assemble booklets, manuals, stapled packets, marketing materials, and other print materials

•Produce bulk mail runs (site dependent)

•Conduct onsite & off-site mail runs (pick-up and delivery), which could include operating VAF company vehicles and/or customer vehicles (site dependent)

•Oversee receiving process of bulk deliveries (site dependent)

•Troubleshoot print and copy equipment, escalating to a technician when needed

White Glove Service:

•Conducting mail runs

•Set up & triage issues with virtual meeting equipment

•Set up & refresh of meeting rooms

•Provide administrative services as outlined in the Customer Scope of Work, including (but not limited to):

a. Front Desk support

b. Answering phones and managing email

c. Greeting guests & customers

d. Handling scanning projects

e. Mail Services, including processing, pick-up and delivery

f. Using production equipment to create booklets, documents, and other services as requested

What You'll Bring to the Role
  • High school diploma or equivalent
  • Specific experience in print production and copier management, highly desired
  • 3-5 years' work experience in a customer facing role
  • Prior experience working in an administrative capacity, highly desired
  • Reliable transportation
  • A valid Indiana state driver's license
  • Previous print production/copier management experience, preferred
  • Motor vehicle report (MVR) with clean driving history
  • Proven experience & success working in a dynamic office or production environment

About VAF

Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.

At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us at careers@vanausdall.com to request reasonable accommodation to participate in the job application or interview process.

Ready to take your career to the next level? Apply today and join a team that's redefining technology solutions for the modern workplace.

Salary Description

18-20

  • Lead Office Associate

    2 weeks ago

    Indianapolis, United States Van Ausdall & Farrar Full time

    The Lead Office Associate/Resource Center Coordinator is responsible for supporting the entire customer service, administrative, and production activities according to the contracted company policies and procedures. They will handle print production, mail delivery, and general front desk and office duties at our client site, located in downtown Indianapolis....

  • Lead Office Associate

    2 weeks ago

    Indianapolis, United States Van Ausdall & Farrar Full time

    The Lead Office Associate/Resource Center Coordinator is responsible for supporting the entire customer service, administrative, and production activities according to the contracted company policies and procedures. They will handle print production, mail delivery, and general front desk and office duties at our client site, located in downtown Indianapolis....

  • Client Service Associate

    2 weeks ago

    Indianapolis, United States Lead Advisor Full time

    Lead Advisor is a wealth management consulting and search firm. This role is to work for a client in Indianapolis. To view other roles, visit jobs.lead-advisor.com Client Service Associate The Client Service Associate is dedicated to upholding a high level of client engagement, confidentiality, and responsibility through providing operational support to a...

  • Client Service Associate

    2 weeks ago

    Indianapolis, United States Lead Advisor Full time

    Lead Advisor is a wealth management consulting and search firm. This role is to work for a client in Indianapolis. To view other roles, visit jobs.lead-advisor.comClient Service AssociateThe Client Service Associate is dedicated to upholding a high level of client engagement, confidentiality, and responsibility through providing operational support to a...

  • Administrative Associate

    3 weeks ago

    Indianapolis, United States Lead Advisor Full time

    Lead Advisor is a consulting and search firm specializing in wealth management. This role is for one of our clients in Indianapolis. To view other open roles, visit jobs.lead-advisor.com Client Relations Assistant General Responsibilities The Client Relations Assistant has responsibility for Client Relationship Program administrative duties including, but...

  • Administrative Associate

    3 weeks ago

    Indianapolis, United States Lead Advisor Full time

    Lead Advisor is a consulting and search firm specializing in wealth management. This role is for one of our clients in Indianapolis. To view other open roles, visit jobs.lead-advisor.com Client Relations Assistant General Responsibilities The Client Relations Assistant has responsibility for Client Relationship Program administrative duties including, but...

  • Administrative Associate

    3 weeks ago

    Indianapolis, United States Lead Advisor Full time

    Lead Advisor is a consulting and search firm specializing in wealth management. This role is for one of our clients in Indianapolis. To view other open roles, visit jobs.lead-advisor.comClient Relations AssistantGeneral ResponsibilitiesThe Client Relations Assistant has responsibility for Client Relationship Program administrative duties including, but not...

  • Office Furniture Sales Specialist

    4 weeks ago

    Indianapolis, Indiana, United States Pro Office Solutions Inc Full time

    Job DescriptionWe are seeking a highly motivated and experienced sales professional to join our team at Pro Office Solutions Inc.This position requires a strong background in office furniture sales and/or management, with a proven track record of success in driving sales growth and managing projects.As a Sales and Project Management Associate, you will be...

  • Office Experience Associate

    2 weeks ago

    Indianapolis, United States Artera Corporation Full time

    Do you want to help make a difference in building America's infrastructure?Since 1953, Miller Pipeline has been a leader in building and maintaining America's infrastructure as a premier underground pipeline construction and repair contractor. Our workforce is made up of highly trained and skilled employees totaling over 3,500 with office locations in 20...

  • Business Office Associate

    4 weeks ago

    Indianapolis, Indiana, United States CarMax Full time

    Job Summary:We are seeking a highly skilled Business Office Associate to join our team at CarMax. In this role, you will be responsible for providing exceptional customer service in a fast-paced, team-oriented environment.Key Responsibilities:Assist store personnel and all store departments in their daily functions while adhering to CarMax guidelinesProvide...

  • Associate Financial Advisor

    1 week ago

    Indianapolis, United States Lead Advisor Full time

    Lead Advisor is a consulting and search firm specializing in wealth management. This role is for one of our clients in Indianapolis. To view other open roles, visit jobs.lead-advisor.comRole profileOur client is a leading comprehensive private wealth management firm committed to providing tailored financial solutions and extraordinary client experience to...

  • Associate Financial Advisor

    2 weeks ago

    indianapolis, United States Lead Advisor Full time

    Lead Advisor is a consulting and search firm specializing in wealth management. This role is for one of our clients in Indianapolis. To view other open roles, visit jobs.lead-advisor.comRole profileOur client is a leading comprehensive private wealth management firm committed to providing tailored financial solutions and extraordinary client experience to...

  • Associate Financial Advisor

    2 weeks ago

    indianapolis, United States Lead Advisor Full time

    Lead Advisor is a consulting and search firm specializing in wealth management. This role is for one of our clients in Indianapolis. To view other open roles, visit jobs.lead-advisor.comRole profileOur client is a leading comprehensive private wealth management firm committed to providing tailored financial solutions and extraordinary client experience to...

  • Office Associate

    3 months ago

    Indianapolis, United States Laux Clinic of Chiropractic Medicine Full time

    We are looking for a good person to add to our team. The most important qualifications are your attitude and aptitude because we train on site. This is a growing practice, currently in the process of building a new office building for future expansion. We also hope the person we hire will be capable of supervising other people in the future. Qualifications:...

  • Business Office Associate

    2 weeks ago

    Indianapolis, United States CarMax Full time

    7144 - Indianapolis - 9750 N Gray Rd, Indianapolis, Indiana, 46280 CarMax, the way your career should be! Provide an iconic customer experience - Summary: Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the...

  • Business Office Associate

    2 weeks ago

    Indianapolis, United States CarMax Full time

    7144 - Indianapolis - 9750 N Gray Rd, Indianapolis, Indiana, 46280 CarMax, the way your career should be! Provide an iconic customer experience - Summary: Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the...

  • Business Office Associate

    2 weeks ago

    Indianapolis, United States CarMax Full time

    7144 - Indianapolis - 9750 N Gray Rd, Indianapolis, Indiana, 46280 CarMax, the way your career should be! **Provide an iconic customer experience - Summary:** Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of...

  • Business Office Associate

    2 weeks ago

    Indianapolis, United States CarMax Full time

    7144 - Indianapolis - 9750 N Gray Rd, Indianapolis, Indiana, 46280 CarMax, the way your career should be! **Provide an iconic customer experience - Summary:** Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of...

  • Medical Office Coordinator

    4 weeks ago

    Indianapolis, Indiana, United States Ascension Full time

    Job Summary:Ascension is seeking a highly organized and detail-oriented Medical Office Coordinator to join our team in Cardiothoracic Vascular & Interventional Radiology. As a Medical Office Coordinator, you will be responsible for providing administrative and clerical support to patients and customers in a medical setting.Key Responsibilities:Complete...

  • Office Experience Associate

    3 weeks ago

    Indianapolis, United States Artera Corporation Full time

    Description JOB PURPOSE: Greet, assist, and provide direction and information to internal and external customers in a positive, helpful way. Maintain confidentiality and professionalism. ESSENTIAL RESPONSIBILITIES: Answers the central telephone line, screens, and directs phone calls to staff; takes messages and schedules appointments. Greets clients,...