Senior Systems Administrator

Senior Systems Administrator - Ariba (Remote) Join to apply for the Senior Systems Administrator - Ariba (Remote) role at CareFirst BlueCross BlueShield Purpose The Senior Systems Administrator is responsible for assisting with the development and maintenance of unique software platforms. Assists the Manager with the administration, integration and maintenance of system platform. This position assesses internal business process for efficiency in leveraging the system's platform. Additionally, the Sr. Systems Administrator is responsible for data reporting, configuration, analytics, and dashboarding, resulting from the application. Coordinates and/or facilitates meetings that support projects related to the system (i.e. Kickoff, Business Requirements, Proof of Concept, Trainings, etc.) as well as the provision of specific guidance and direction to various internal business stakeholders. On an ongoing basis, the Sr. Systems Administrator will maintain content integrity of the system's software. Responsibilities Responsible for operational governance oversight. Provide advisory support in the identification of control improvement and governance opportunities. Maintain documentation for governance and re-performance ability by leveraging the system software solution. Coordinate and conduct internal operational/process level audits. Continuously analyze and align all functional area policies, procedures, SOPs, workflows and systems to ensure compliance and alignment with regulations, contractual commitments and mandates. Review complex business processes, identify, document, and elevate the presence of risks and controls, and/or management controls in each functional area to mitigate any risk or exposure. Assist in the diagnosis and resolution of problems and work with the system software vendor to implement solutions. Test/validate changes to correct or enhance systems. Work with Subject Matter Resources in interacting with customers, (internal & external). Elicit, review, analyze, interpret, and document requirements for business/system needs. Perform business and technical designer functions, including contributing to both the business and technical architecture components, supporting functional area business process specialists, architects, product and technology specialists. Extract data from the system software solution and develop front end presentation and dashboarding. Work with system vendor and internal stakeholders to isolate and solve design problems or data anomalies encountered during testing and implementation stages. Assist in the creation of test cases to validate changes made to correct or enhance the system software solution. Serve as Subject Matter Resources in customer interaction (internal & external). Responsible for navigating the system software application along with a full understanding of the objectives system software application and communicating those objectives and requirements. Assist in the analysis of existing workflows as well as the implementation of new workflows. Ensure the application’s solutions for compliance management are identified and understood, communicated and adopted corporate-wide. Responsible for developing and delivering ad-hoc reports with analysis on a regular basis, or as requested. Day to day maintenance of application content along with associated documentation. Develop training materials and provide guidance and direction to all associate users for general use of the application. Collaborate with the system vendor for initializing any subsequent software system upgrades or new application modules. Ensure appropriate product-related training and documentation are made available to end users. Communicate technical and business problems clearly and in a concise manner to achieve resolution. Qualifications Education: Bachelor's Degree in Computer Science, Business or related field OR an additional 4 years of relevant work experience. 5 years experience in a systems administration or closely related role. Knowledge of system security and data backup/recovery. Excellent communication skills both written and verbal. Knowledge of various operating systems and platforms. Ability to recognize, analyze, and solve a variety of problems. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. Supervisory Responsibility: Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources. Salary Range: $81,216 - $161,304 Department: Procurement & Vendor Management Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Where To Apply Please visit our website to apply: www.carefirst.com/careers Physical Demands The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Sponsorship in US Must be eligible to work in the U.S. without Sponsorship Federal Disc/Physical Demand Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. #J-18808-Ljbffr